heyabby.comReviews of heyabby.com

This is my second experience with Hey Abby support and I must say they are awful to deal with. I had an issue with the smart humidifier which was abandoned by Support after I provided what I thought was more than enough evidence of the issue. My second issue is with the power strip. I have one outlet that does not work. I've sent everything they have asked and now nothing. I just want a replacement. It seems that their MO is to email you to death, so you just give up. DD

Can never get a hold of anyone on the phone only want to do endless emails anywhere from 24 to 48 hours apart my box is having major issues lights turn on for approximately 10 seconds and turn off, can not connect to the app, water pump won't work and I have only had one successful harvest in the box.

SAVE YOUR MONEY TIME AND ENERGY! DO NOT BUY THIS BOX! Worst customer service experience of my life and the products are over priced GARBAGE. First and foremost, my box came faulty. It's supposed to have a working air pump inside the box making bubbles. I had no idea, as this is my first time growing. I found out by looking at pics from other growers, and they always had bubbles in their water tank. Mine never bubbled one time. I mentioned it to support and the first time they ignored it. The second time, they finally responded and wanted me to troubleshoot the box by opening the back panel. No problem, except the screws in the box were so old I can't get the back panel off! They wanted me to buy very expensive equipment to get the screws out or break into the box to show them their product wasn't functioning. Again, I sent the video after bending the back panel back far enough to show them, AGAIN, their box is faulty. They tried to blame me. After 2 months of back and forth with customer service (because they will NEVER write you back the same day, I usually get one response a week) they finally offered to send me the $8 replacement pump they could have sent the first day I wrote to them about the issues. I put my own pump in the box and only asked to be given a few free months of subscription since their box wasn't working properly the first 2 months of the 3 months subscription and my plant almost died 3 times because of it and spent hundreds of dollars trying to fix the problem they never took accountability for, do you think they honored the request? Do you think they did the right thing for a customer? Of course not! They don't care about their customers, once you buy a box they got you and your stuck in an endless money pit because the box is trash and all their products. Also bought a humidifier that fell apart within a week and rusted within 3. It took them a month to even honor a request after 10 pictures and they still haven't issued a refund. Make your own box or buy a better product from a company who actually cares about its customers, but avoid this sham company at all costs! *Edit* your entire response is misleading. I sent pictures and videos showing the pump didn't work within a week of contacting you that the pump didn't work. You could have easily sent it then but you decided to drag out the process another 2 weeks before deciding that the right thing to do was send a pump. If there is a one year warranty on the box, and I showed in multiple pictures and videos it's faulty and it took 2 months of the 3 'free' subscription months to fix the issue, why can't you give me a new subscription for free? I've only had the box 2 months so I'm well within the 'warranty'. If it doesn't cover your box being broken and not working properly, what does it cover? You from having to rectify issues with your customers I guess. And no I dont want another humidifier from you all for it to fall apart and I need a new one of those in 2 weeks. And you have received the package, I have the tracking number and sent it to you all via email as well. You don't care anything about your customers, once a person spends hundreds or thousands of dollars with you, you could care less. I was going to buy another box and I had 3 friends ready to buy boxes with me but after this experience they are no longer interested in your sham company and I will continue to encourage everyone I know and meet NOT to support this company or do business with you all because you are professional scammers in how you handle people who have paid good money for your products and had hopes in your company

My box shut down completely and this is not an anomaly. Has happened to many customers. I now have a $1,200 useless cabinet. Have never been this disappointed in my life. Literally months of my life and thousands of dollars wasted on a company that doesn’t even stand behind their products.

Customer service is top rate!!!

Past weekend no internet but Hey Abby customer support got me through with no adverse conditions. Support team answered every query, NEVER felt alone. This system has given me great results in the past and I expect nothing less looking ahead. Best purchase ever!

For me the hey Abby grow box has been an incredible experience. I can’t put into words the satisfaction of growing my own product from seed to finished product. It’s extremely simple, but you do have to put some time into learning the process, which for me was part of the enjoyment. But for me the best part of this whole experience has been the customer support. I have never waited longer than 24 hours for a response, some being within minutes. They have helped me with a few rookie mistakes and made my overall experience wonderful. I will soon be setting up another Hey Abby once I decide which one I want. I couldn’t be happier and HIGHly recommend.

Just ordered my Hey Abby and accessories. My fan and cam came today. Seems good quality. Box is scheduled for delivery tomorrow. I’m excited. Got my beans. Nutes of choice and I’m ready to grow again. I decided to buy this setup due to other reviews and research and as I don’t have a lot of room like I live in my bedroom don’t have any space. So to say the least I’m rather excited as this looks to be a permanent solution for a single med/rec user. Happy Growing My Abby has ARRIVED. Perfect Condition. Very nice unit and exactly what I was looking for. A bit pricey but I’m sure it’ll pay for itself within 6 months. There are a lot of options out there and everyone’s needs and space conditions can be accommodated I love my Abby and if you are short on space this box could be your answer. I’ve heard about the subscription model and plan to use it for the filters and whatnot as far as nutes sorry Abby I’m using Advanced Nutrients as they have always performed well. Again Happy Growing. Note. I’m painting the white plastic door opener plug black as light does show. Easy fix definitely not a deal breaker.