heyabby.comReviews of heyabby.com

Response from heyabby.comApr 7, 2024

Thank you for choosing Hey abby grow boxes twice, despite experiencing all the challenges. Your decision to purchase again is a significant endorsement of our product, and we're dedicated to enhancing your experience. We regret to hear about the difficulties you've encountered. Our records show that the most recent inquiry was about the budcam connecting issue, and our customer support team has reached out four times with a manual and troubleshooting guide to help resolve your problems, but we haven't received a response yet. We understand the frustration this may cause and want to assure you that we're here to support you. Please get in touch with our support team at your earliest convenience. We're available seven days a week, from 9:00 to 23:00 EST, ready to assist you with any hardware or software issues you're facing. Your feedback is crucial for us to improve. We're eager to make your growing journey with Hey abby successful and rewarding. Let's collaborate to tackle the challenges you've faced. Thank you for giving us the chance to make things right.

Response from heyabby.comApr 6, 2024

We have sent a request to this reviewer for basic information to help us identify their purchase and understand their experience. The reviewer will have 3 days to reply and we'll follow up from there.

Response from heyabby.comApr 7, 2024

Thank you for your glowing review! We're thrilled to hear about your positive experience with Jake from our grow support team. His dedication to helping with everything from grow support to customer service truly makes a difference. We'll be sure to pass along your kind words and appreciation for his hard work. It's great to see our team members recognized for their exceptional service. Happy growing!

Response from heyabby.comMar 28, 2024

Thank you for sharing your concerns. We truly regret the difficulties you've encountered with your grow box. Please know that our compensation plan was designed with the best interest and feedback of our entire grower community in mind. While we strive to address and support each grower's individual needs, our approach must also consider the fairness and expectations of the broader community. We understand your disappointment with the resolution offered and want to emphasize that we value respectful and constructive engagement with all our customers. Our policies are applied consistently to ensure fairness to the entire community. We are committed to finding a resolution within our policy boundaries and remain open to further discussion. Please feel free to reach out directly.

Response from heyabby.comMar 26, 2024

We truly understand your frustration with connecting your Hey abby grow box and appreciate you bringing this to our attention. To help with the connectivity issue, please ensure that your grow box is connected to Wi-Fi first. You can find easy-to-follow steps in this guide: https://help.heyabby.com/en/articles/7158392-how-to-connect-to-hey-abby-pairing-re-pairing For any additional support, feel free to reach out to us at [email protected]. Our team is here to provide the help you need and make sure your Hey abby experience improves.

Response from heyabby.comMar 26, 2024

Thank you for sharing your concerns. We understand you reported missing a pH meter, which was included in the same package as the other accessories according to our warehouse and inventory records. Nevertheless, we arranged a replacement for you to ensure your satisfaction. When you mentioned another missing item described as something that "goes on the outside not the inside," we faced some confusion. Upon clarification, you identified the item as the R201 humidity and temperature sensor, which, according to our records, was not ordered. To assist you further, we kindly request your order number or the email address used to place the order. This information will allow us to verify the order and shipment status accurately. We are committed to resolving any issues you've encountered and appreciate the opportunity to address your concerns.

Response from heyabby.comMar 26, 2024

Thank you for your review! We're glad to hear the product met your expectations. If you ever need anything, we're here for you! Happy growing!