heyabby.comReviews of heyabby.com

Outstanding Customer Service – Even Without a current Subscription! I had an issue with my Hey abby unit and was blown away by how fast and professionally their team responded. They resolved the problem in less than 24 hours and stayed in communication the entire time — all without an active subscription! That level of support is rare these days. The product itself is already amazing, but the service made me even more confident in my choice. Huge thanks to the Hey abby team — top-tier experience from start to finish!

Customer service and support resolved my issue expeditiously

Dislike: I accidentally started the flush mode to early. No way to take it back. I just have to ignore Abby instructions and it keeps telling me to FLUSH but plant needs another week of Autoflower/Veg before flushing

The customer service that comes with the subscription is great and has helped solve my plant’s issues. Response came in after few hours which was accurate in the description.

Every time I had a question they would respond back fast and also help me change an order . The process was easy on my end dealing with them.

This unit is beautiful and is an amazing concept. Sadly, I have a unit that keeps malfunctioning and now have an expensive paperweight basicaly(Black Edition). Parts replacements come from China so remedies to issues are slow. Talking to a human on the phone is impossible and not really part of the business model. Since my unit is malfunctioning again, I cant perform basic functions like draining the water tank, in app support doesn't function, etc.I have had this unit for almost a year and haven't successfully harvested anything. Again, this is a great concept, but the subscription model adds additional financial waste if you can’t get the unit to work right. This is not really a “smart” unit as presented. There are minimal error codes that tell you whats wrong and support can’t “see” your machine. Support is slow and painful overall. The slower support is on critical (grow impacting issues), the more money you burn…so I think I give up, and will try to offload this unit. I keep dumping money into it with no return and estimate this to be about a $2K loss when layering supplies, accessories, etc. This figure does not take into account the time wasted with support providing photos and videos to “prove” my problems, wasted grows, water purchases, etc. I have stacks of supplies for no reason due to the subscription, so waste keeps perpetuating. The HeyAbby community is awesome and love sharing photos, ideas with my peers. It genuinely saddens me to have to share a negative review since I really wanted this to be successful. My “1 year warranty” is almost up, and the machine can’t even survive for the 1 year. Once that warranty ends, my losses will further multiply if I have to “buy” the parts. I even applied for the extended warranty and they never contacted me. To sum this up, there are great solutions in the marketplace. I know many HeyAbby users are happy and successful with their units, but when things go wrong, this company fails. Maybe its because I have a gen 1 Black Edition and I got some bad components…who knows. Here I am…stuck. Desired Outcome: phone rings: “hey, lets get you up and running with some new parts and support. Will reset your warranty and set you right on your supply overstock. Sound good?” Problems get solved. Successful path forward… UPDATES: 6/3/2025: Provided requested items. Awaiting Response. 6/15/2026:Installed PCBA Motherboard Board today which arrived yesterday. Was able to finally "connect" to the machine. Sent support a message as it seems all accessories have to be re-paired again. PCBA replacement seems to allow a more "responsive" behavior overall which leads me to believe the board may have had issues all along.

The last time I deal with support was a terrible experience. This time my questions were answered and they went above and beyond to get me the information I needed. Where as last time I got frustrated I said forget it and just ate the $22 since they weren't willing to replace the defective humidifier

I enjoyed everything moment of this experience...Very very informative...top notch support...im loving my Abby!!!!