CAP
The problem is support
The problem is support. You are on their timeline. If you ask a question they usually come back with a question and then repeat same question even when you respond. If the grow is not matching the app there is nothing you can do but to keep contacting support. It is not a good set up that you cannot manually make adjustments. In response to the review. I replied back two times with serial number and asked for adjustment and in the end finally we cannot help you because you are in pro mode which we did not chose. Also an adjustment was done in beginning and we were not on pro and this was never bought up. I understand the delay in response but the not helping in any of the responses is not helpful.
Response from heyabby.comMay 12, 2025
We’re really sorry to hear that you feel this way, and we truly understand how frustrating it can be when you're looking for quick solutions during your grow. Your feedback is important, and we’d like to provide a bit more clarity to help. Our support team operates across 2–3 shifts on weekdays and 1 shift on weekends, and we aim to respond to most questions within the same shift. In cases where your inquiry needs input from our engineering or supply chain teams, it may take a little longer—but we always try to resolve things as efficiently as possible. In reviewing your recent inquiries, we noticed that your initial request didn’t include the serial number (SN#) of your grow box, which is essential for us to identify your unit and assist accurately. For a smoother experience, we highly recommend including your SN# whenever your question involves a specific grow box—this allows us to help you faster and with more precision. Regarding manual control of the grow box, we do offer a Pro Mode, which is ideal for users who prefer to fully manage their grow independently, including making manual stage adjustments. However, please note that in Pro Mode, our team is unable to make changes or guide stage transitions, as you’re in full control. If you’d rather have our support team assist with stage management, we recommend using Auto Mode—which is preferred by 99% of our users for its balance of automation and support. In Auto Mode, if your grow box needs a stage reversal or update, just message our support team with your SN# and the stage you’d like to move to, and we’ll take care of it for you. We’re here to help, and we appreciate the opportunity to improve your experience. Thank you again for sharing your feedback.