Hero ForgeReviews of heroforge.com

Ordered eight figures six weeks ahead of Christmas for my group as presents, they instead sent 4 and now said the other 4 will be shipped after Christmas, Great job Hero forge.

They use your credit card details to subscribe without asking, and have no way of cancelling subscription. I had to block all payments on my credit card. They are a scam site basically

Never replied to my email, company really stopped caring about the customers

[Edited] After a couple of tries, I changed the configuration of the figurine and an intact one arrived. I think that the hammer has a structural issue so needs to be re-engineered. I received the replacement figure today for one that was broken in transit and am absolutely flabbergasted. After one month of eager waiting, the figure was SHIPPED broken. Unlike the original, the broken portion of the weapon wasn't even in the package indicating that it was broken during fabrication or packing. Whoever put it in the package broke it and decided it was a good idea to ship it broken. I am very, very disappointed. When can I receive the intact figure that I paid for?

Paid 10 dollar shipping cost from a factory in the Netherlands to an address in the Netherlands. 💀

I am beyond disappointed in the miniature we received. I ordered it for my husband’s birthday as a gift, at the very beginning of August and it didn’t ship until the day before his birthday (the 24th). When we finally received it, it looked NOTHING like the one I designed. But I’m surprised I could even tell with how tiny the thing is. $50 for a piece of plastic trash.

Very great looking mini! I ordered the Premium Plastic unpainted one, and I am very impressed with the details and the quality of the print. Very much worth the cost! I was hesitant to order the colored version, because it seemed like it was printed in colored plastic instead of being painted. Reading other reviews it seems like people have too high expectations to color prints being like a painted mini, that simply isn't in the technology, yet. Maybe Heroforge could add a "Handpainted" option to their minis in the future. I know I would happily pay for that service! Customer service gets an A+. Due to construction, my street changed name recently. This wasn't updated on Google Maps, and therefore the courier service didn't complete the delivery. I got in contact with customer service, and they promptly started working on a re-delivery. I was prepared to pay additional cost due to the misaddress being a mistake on my part, BUT they sent it free of charge. It arrived just 4 business days later. I definitely will use Heroforge again in the future. Great product, great service, and a great price.

Everything was fine. Was a bit worried because of the long shipping to Germany but I received the package within a month. Quality was as advertised.