Hero ForgeReviews of heroforge.com

Great Customisation and very happy with quality once arrived. It took about a month to arrive in the UK but this was advertised prior to purchase. Overall very happy!

Pros: Extremely customizable miniatures, vibrant 2d color standees , customer service Cons: Expensive, mediocre packaging, dull coloring on 3d plastic miniatures, slow shipping and handling

Some lovely people decided to give me a gift card to Hero Forge. Unfortunately, I find the visual style of their products awkward and have no interest in their products. Apparently none of my otherwise nerdy friends have any interest in their stuff either. So I figured they might be kind enough to refund an unclaimed gift card. Instead they hold tight to pointless rules and have taken the money hostage, wasting the kindness of my friends, and taking money for literally nothing. Such an unkind and selfish company with no empathy or common sense. Edit: After complaining and escalating they made a "special exception" to refund.

Bought mine premium plastic quality human miniature from Hero Forge and i'm really pleased of quality. it was better than excepted. It was bit on expensive side but custom is allways custom. -Software to design mini was pleasant to use. -Delivery overseas time span was ok. -Packaging was really good with little plastic box where mini was taped with extra stryofoamballs.

Absolutely shocking. Ordered my miniature in August, never arrived, did not receieve my refund despite asking for it numerous times. They tried to tell me it was my fault that I didn't pay the customs charge but I was never contacted by the mail operator to pay the customs charge so they definitely just didn't fill out the customs paperwork correctly. They claimed to have sent the refund to my bank account but included the wrong billing address so I presume that's why the refund failed to send, or they just lied and never actually processed the refund. It is now December and I have no miniature and no refund.

I ordered 2D miniatures from HeroForge and was not disappointed with the quality, colour and customisation of the figures. I will continue to use them as my players level up with each campaign as they give them a real boost for role-playing when they see their characters depicted as they imagined on the board. The delivery took a little while but not surprising from the US to the UK so this wasn’t an issue for me, and the characters were well worth the wait. Even the bases were printed as I had customised them, which I didn’t realise would happen for 2D figures compared to 3D. Packaged well, all arrived safe. Brilliant!

The user interface on the website was really, really versatile, yet easy to use. The order process was made easy and the possibility to cancel in the first 24 hours allowed me to make important changes to the model after realizing more possibilities with the model designer. The delivery to Finland was in promised time period and the tracking of the package was comprehensive. I'm most positively surprised about the quality of the color plastic model. I was aware that the color would be duller and many of the details would be lost in the printing, but nevertheless the model looks amazing. Luckily I had a bit oversaturated colors in some parts so they now look more natural (such as the red hair, which was flaming red, now more natural reddish brown). Also the details are there where they're important and some (such as nail studs visible on the shield and such). Overall I'm very pleased with the product and will definitely order again if in need of a quality figurine for our DnD sessions. I'm really happy to now have a physical memento of the character I've played in a time period of over half a year.

Do not order from them. Be careful they will add a ton of random fees to double your cost. Then they will leave you at manufa turing for month+. When you co tact them for some info or a refund, they tell you to pound sand its past the day after the order good bye. Please do not waste you money here get a wiz kid or go to eldritch