Gabriella A.
Can I give less then 1 star
Can I give less then 1 star. The representative was ridiculous, some how managed to convince me to buy the exfoliator. Not only did he mix up the boxes give me moisturizer instead, they will not exchange it for me. Thank you for giving something I didn't want.
Response from HermetiseSep 24, 2019
Dear Gabrielle, I am disappointed to hear about your experience and would like to discuss it with you offline. I apologize for the faulty product & service you have experienced! Please contact me as soon as you can I would like to send you a replacement + gift package from our company and elaborate more on any issues you are having with the product! :) Please give me a chance to resolve this and email me when you have a moment at: [email protected] Please add: Attn Stephanie/trustpilot" to the subject line. Best regards, Stephanie



