Sussi R.
Beware, unit not matching capsules, thus use less.
I bought 3 of Capsul-it units and 6 bags of capsules. Come to find out the Capsule-it did not match the capsule’s I ordered, my mistake. The company response was for me to watch a video, no returns over 60 today’s, and ended the email to me with the word Cheers. Knowing I was I was very frustrated, Cheers was that appropriate? My issue is the site is not real clear on matching unit to capsule when you order. Herb Affair didn’t offer any discount for me to order new capsules, just their last word of Cheers. Even thou at time of my complaint I noted they offered a 10% discount on the internet. No mention of this discount on the e-mail sent to me . Good luck in trying to get hold of anybody. I called and left messages with no one calling back. Finally an email after many attempts. This company all it cares about is the dollar. Beware is my warning to you, maybe you will have better experience then I. My recommendation for this company is to make it more clear when ordering, the names Capsul-it and the Capsule in sizing of, 0,00,000 is not very distinguishable, how about something more universal like, sm, med, large, even the name unit would be better then Capsule- it. I also highly recommend your person responding to the customer’s issues learn some manners. Herb affair finally got in touch with me. Offered to take the unopened pkg back and 20% off 2 new Capsule- it units. That’s still 60$ plus more I have to give this company all because their sizing and matching filler is confusing on their site. I asked if they could do better then 20%. As I spent so much money already. Have not heard a word from them…assuming answer is no. I asked Herb Affair what happen to quality control when Capsule-it is not matching the Capsule, why send if wrong. Basically the excuse was company got to big they out source it now. So much for their satisfaction guarantee. This company gets a big fat F. I will my capsules on Amazon, never a penny to this company! BUYER BEWARE especially if your a senior, you will never match up the sizing. Seniors are always the forgotten group.