Herb AffairReviews of herbaffair.com

I ordered on 10/09. They advertise quick shipping and tracking. Today is 10/15. No shipping or tracking info given to date. We shall see...

Well when I started using this company, they were great. I've gotten several shipments from them for capsules. The capsules are now OVAL, NOT ROUND. It's a huge problem. They don't work in the machine, they break and it's costing me money. Herb Affair doesn't care I guess. I have written to them so many many many times. I hate being ignored, And that's what they're doing unless I'm giving them money. Beware if you have any issues, customer service will not respond. I have a subscription with them, but I'm thinking of canceling which I don't want to do. THEY'RE A GOOD COMPANY UNTIL YOU HAVE A PROBLEM. Maybe they've just gotten too big. Sad . (Trust Pilot wants a date. N/A It's months and months and months. )

Please read this honest and fair review before ordering from this company. I placed a $146 order a week ago and my card charged at that time. I was shocked my order is still sitting in the unfulfilled category due to the 24 hour shipping policy. I finally reached out after a week of no updates or tracking number. I will say they replied quickly to my concern, however the reply was very disappointing. Copy and pasted reply below: "Thank you for reaching out and I am sorry that your order hasn't shipped yet. We are in the process of moving to a new warehouse which is why the order hasn't shipped. These will ship once we finish setting up our new facility, probably next week." Probably next week? No thank you, I have already waited a week and had to reach out to you, I really was expecting them to tell me a glitch happened and they will get it out today, but instead they said it depends on when they get done setting up their new facility and maybe they will get to it next week? I have asked for a refund and they said it was issued and will reflect on my account in a few days, so we will see. I would think they would post shipping delays due to moving on website and allow customers to make an informed decisions if they want to pay for something and wait for weeks. I went back to website to see if maybe I missed it, but nope the 24 hour shipping policy still in place. I did give two stars for the quick response to my emails, however owning a wellness business myself, this is not a company I want to do business with. Very disappointed. In all fairness I would like to say the lady in customer service did respond quickly to my emails, its just not what you want to hear.

Still waiting on order two weeks later... Had to reach out about delay as the only communications I received were more offers to buy stuff... That might or might not ship. Not impressed. Would not recommend. Follow up has been lackluster at best.

I have had tea my entire life and what you sent me was not tea. It is dirt. It looks like dirt and tastes like dirt. I tried adding a regular tea bag to the water and it still tasted like dirt. I added a ton of honey and it tasted like sweet mud. It was a total waste of money.

First one broke. Bought new one. Capsules don't always cap when doing last step. A real pain.

If you aren't going to sell a product anymore then here is a hint, take it off your website.