Herb AffairReviews of herbaffair.com

I have been reluctant to leave this review but its come to a point where I am not getting any assistance so I have no choice. I have been buying from this company for over a year & have a had a few times where the capsules show up completely smashed &/or melted together. When I reached out I was given an apology & offered a 20% discount (which is pointless as I cannot use it on the subscription service I have) but most recently I went off the countdown timer on front of website stating that if I ordered befor the time ran out my package would ship following day. I rushed to put in order and selected expedited/overnight shipping ($89) yet it took a Week to get my package. When I reached out they only acknowledged that my order was set to deliver the following day. By then I had waited SIX DAYS. This was the Second time I was fooled by that dishonest timer. I feel this company uses that timer to pressure u to make a purchase with no intention of getting your package out next day. I asked for a refund and got no response. In fact I have been waiting since Sept 3rd for a response. Still have received NO COMMUNICATION. Im so disappointed.

He capsule machine does not work. Don’t waste your money. It’s a horrible product if you try to fill your capsules up more it won’t close right the capsules break so you’re just wasting money. Customer Service is horrible. They say they’ll get back to you to try to return this, but they don’t. It’s a lot of waste of time. I will never buy from this company again.

Placed my order on Aug 14th, said it would ship the next day. The took their payment on Aug 14th. It is Aug 29th and they still have not shipped my order.

This people have no type of customer service. They have a bot as a customer service the bot tells you 3 minutes and you get nothing they tell you nothing there is no way to contact the company except through messaging no phone number or anything I am so disappointed that I'm going to dispute the charge with my credit card company and they're going to have to keep their product as a business owner myself I do not deal with companies that have no type of customer service.

This product is a scam. The device looks like it should work, but the capsule parts come deformed, so when you try to press them together they don't line up and won't lock together. The result is a BIG mess. I am angry and extremely disappointed

I’ve placed multiple orders with this company in the past, but my most recent experience was extremely disappointing. First, I received the wrong product. After reaching out, it took weeks to receive a refund. Hoping it was just a one-time mistake, I placed the same order again—but it’s now been over two weeks, and the item still hasn’t even shipped. To make matters worse, I’ve attempted to contact support multiple times. The only option is an AI chatbot, and no one responds to emails sent to the support address. What started as a promising experience has unfortunately turned into one of the worst I’ve encountered. I can no longer recommend this company based on the lack of reliability and customer service.

Did not apply the auto discount for giving sms info, messaged about it and the other order suggested to me to cancel order. There is no option given to cancel the order, messaged right after placing when saw went through without the 15% off discount supposed to be applied. No phone # to be found for them, send messages buy no response as I read on other reviews on here, as I am searching for an actual ph# to call. They try to make it hard to edit your cart or cancel. Kinda shady. They do the same with a $2 fee supposedly tied to shipping, yet it is not shown in ur cart as a charge with option to take it off. You have to catch it when you start the order where they auto apply it on there. If you don't catch it, it gives you no option to edit it off the order. They should not offer a discount if give info then not apply it on the order. Whole thing is kind shifty, not like most online companies thar make it easy to edit your cart, cancel an order, and clear ph# to call for customer service

I bought 3 of Capsul-it units and 6 bags of capsules. Come to find out the Capsule-it did not match the capsule’s I ordered, my mistake. The company response was for me to watch a video, no returns over 60 today’s, and ended the email to me with the word Cheers. Knowing I was I was very frustrated, Cheers was that appropriate? My issue is the site is not real clear on matching unit to capsule when you order. Herb Affair didn’t offer any discount for me to order new capsules, just their last word of Cheers. Even thou at time of my complaint I noted they offered a 10% discount on the internet. No mention of this discount on the e-mail sent to me . Good luck in trying to get hold of anybody. I called and left messages with no one calling back. Finally an email after many attempts. This company all it cares about is the dollar. Beware is my warning to you, maybe you will have better experience then I. My recommendation for this company is to make it more clear when ordering, the names Capsul-it and the Capsule in sizing of, 0,00,000 is not very distinguishable, how about something more universal like, sm, med, large, even the name unit would be better then Capsule- it. I also highly recommend your person responding to the customer’s issues learn some manners. Herb affair finally got in touch with me. Offered to take the unopened pkg back and 20% off 2 new Capsule- it units. That’s still 60$ plus more I have to give this company all because their sizing and matching filler is confusing on their site. I asked if they could do better then 20%. As I spent so much money already. Have not heard a word from them…assuming answer is no. I asked Herb Affair what happen to quality control when Capsule-it is not matching the Capsule, why send if wrong. Basically the excuse was company got to big they out source it now. So much for their satisfaction guarantee. This company gets a big fat F. I will my capsules on Amazon, never a penny to this company! BUYER BEWARE especially if your a senior, you will never match up the sizing. Seniors are always the forgotten group.