Herb AffairReviews of herbaffair.com

I placed an order and made a mistake. I emailed Herb Affair to see if it was possible to correct my error without canceling and heard back very quickly confirming the update had been made. What service!!

I've been a customer of Herb Affair for over five years, and while I recently encountered an issue with my order, Kristine from their customer service team absolutely saved the day. She was incredibly responsive, empathetic, and went above and beyond to resolve my problem quickly. What impressed me most was how she handled the situation with genuine care and professionalism. She immediately processed a replacement order and kept me informed throughout the entire process. It's rare to find customer service representatives who truly understand the value of taking care of long-time customers. Kristine's communication was prompt, friendly, and reassuring during what could have been a frustrating experience. She turned a potential negative into a positive, and that's the mark of exceptional service. I'm grateful for representatives like Kristine who make Herb Affair stand out from other companies. She's definitely an asset to your team! Highly recommended - both Kristine specifically and Herb Affair as a company that clearly values their customers.

Quick customer service. When I accidentally entered the wrong shipping address and emailed customer service, I received a response fixing the issue within 12 hours.

I am just getting started in my journey with making my own herbal remedies, and I obviously started in the right place! Herb Affair has been so helpful with my order (adjusting it for me to make it perfect), and sending addition support including instructions and videos on how to get the best outcome. Thank you Kristine, and Herb Affair, for this great product.

From the first moment I found Herb Affair and began using their products, my life changed for the better. As an herbalist I research before I purchase any natural products. I have not been disappointed in ordering the powdered herbal products to make my own supplements. I highly recommend anyone considering taking your wellness journey further, to check out Herb Affair, they are a great company.

While I was placing my order (my first, on this site), I was interrupted and failed one step in the process. Later in the day when I realized it, I reached out to Herb affair. Kristine and customer support responded promptly and politely. When I had given her all of the details, she corrected the situation for me. Thank you for great customer support. It means a great deal to me as I taught customer support skills in my career.

Very responsive and accommodating customer service. Reached out to them and within 2 hours the issue was resolved to my complete satisfaction. Love the capsule fillers. It’s a miserable chore these make a whole lot easier.

I ordered the wrong item and they made the entire exchange process so easy. They're super quick to respond and very helpful. Highly recommend!