I’m Henry, and I’ve spent years perfecting the art of watchmaking. Each timepiece is carefully crafted with precision and passion, using only the finest materials. Every design tells a story—crafted just for you.
Henrys Watches (henrys-watches.com) has 656 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Also known as
henrys-watches.com
Website
henrys-watches.com
Category
Jewelry & Watches
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The order was easy. I just received my watch. It's very nice for the price.
Response from Henrys WatchesJul 1, 2025
Hello Danny,
Thank you so much for your kind words!
I'm really glad to hear that the ordering process was smooth and that you're happy with your new watch — we take pride in offering great value without compromising on style.
If you ever have any questions or need assistance, feel free to reach out to us at [email protected]. We're always here to help!
— Henry
CS
Cliff S.
Nothing really
Nothing really. Didn't realise watch came from China, picture portrays an old man who seems to be working in a small workshop.
The stop watch doesn't seem to be working, so emailed Henry's Watches customer service requesting help or refund but no response 6 days days later. Not that impressed.
Response from Henrys WatchesJul 1, 2025
Hi Cliff,
Thank you for your honest feedback, and I’m truly sorry to hear about your experience. At Henry's Watches, we aim to provide quality products and responsive service, and I regret that we’ve let you down in this instance.
After checking our records, we weren’t able to locate any emails from the address you used to place your order ([email protected]). It’s possible the message didn’t come through, and I sincerely apologize for the inconvenience this has caused.
Please don’t hesitate to reach out to us directly at [email protected], and we’ll make it a priority to resolve the issue—whether that means a replacement or a refund, whichever works best for you.
Thank you again for bringing this to our attention. I appreciate your patience, and I hope we can make things right.
Regards,
Henry
PA
Paul
personal handling of Henry,s
Mainly the personal handling behind the purchase, just very homely.
Response from Henrys WatchesJul 1, 2025
Hello Paul,
Thank you so much for your kind words! At Henry’s, we take great pride in personally handling each purchase with care, just as if it were for a close friend or family member. It truly means a lot to hear that this came through in your experience.
If there’s ever anything you need or if you’d like to reach out directly, feel free to email us at [email protected] — we’re always here for you.
Best regards,
Henry
MB
Mike B.
Five-star customer service!
There were some small issues when the watch arrived, but their customer service was so helpful and responsive. It was a pleasure to interact with them, and I'm thrilled with the watch!
Response from Henrys WatchesJul 1, 2025
Hi Mike,
Thank you so much for your kind words and for taking the time to share your experience! I'm truly glad to hear that our customer service team was able to assist you and turn things around. We always strive to provide not only quality timepieces but also a smooth and satisfying experience for every customer.
If you ever need anything in the future, feel free to reach out to us directly at [email protected]—we're always here to help.
Best regards,
Henry
CO
Consumer
Nice watch but……
Received watch in perfect condition but strap was too small. Contacted Henry’s and their suggestion was to purchase a larger strap, while this wasn’t expensive I thought they might have offered strap exchange.
Response from Henrys WatchesJun 27, 2025
Hi there,
Thank you for your feedback, and I'm really glad to hear the watch arrived in perfect condition. I truly appreciate your support and understand your concern regarding the strap size.
At Henry’s Watches, we aim to provide the best experience possible, and while our team suggested a replacement strap, I completely understand how an exchange option would have been more accommodating. We’re always looking for ways to improve, and your input helps us do just that.
If you ever need further assistance—or would like to discuss this more personally—please don’t hesitate to reach out to us at [email protected]. We’re always here to help.
Best regards,
Henry
ED
eddie
I have given 3 stars but that may go up…
I have given 3 stars but that may go up or down wish I had read these reveiws before purchase as I am really concerned have not received watches yet very apprehensive will update when received but did think uk based company
Response from Henrys WatchesJun 27, 2025
Hello Eddie,
Hi [Customer's Name],
Thanks for your feedback. I completely understand your concerns and want to assure you that we’re here to help. We work with trusted suppliers to ensure quality and reliable delivery.
Please feel free to reach out to us anytime at [email protected] — we’re happy to assist.
Looking forward to updating your experience once your order arrives.
Best regards,
Henry
CG
Colin G.
Watches
Come on time looks great well happy
Response from Henrys WatchesJun 27, 2025
Hello Colin,
Thank you so much for your kind words! I'm truly glad to hear that your watch arrived on time and that you're happy with how it looks. At Henry’s Watches, we take pride in delivering both quality and style, and it means a lot to know we met your expectations.
If you ever need anything or have any questions, feel free to reach out to us anytime at [email protected] — we're always here to help.
Best regards,
Henry
SW
Stanley W.
Nice watch leather strap ok buckle poor
Nice watch leather strap ok buckle poor
Response from Henrys WatchesJun 27, 2025
Hi Stanley,
Thank you for your feedback — I truly appreciate you taking the time to share your thoughts.
I'm glad to hear you’re pleased with the leather strap, though I’m sorry the buckle didn’t meet your expectations. At Henry’s Watches, we strive for quality in every detail, and your input helps us improve.
If you’d be open to it, I’d love the opportunity to make things right. Please feel free to reach out to us at [email protected], and we’ll be happy to assist you further.
Best,
Henry
