Crystal Harrell Roy L H.
I was a valued customer of Henry's
I was a valued customer of Henry's I've given this business plenty of my hard earned money 💰 trying to be supportive of small businesses I ordered four watches before Christmas I only received three I provided video evidence as well as the shipping company advised they only received three watches The only response I received from Henry's was a request for the packaging which they should know no one keeps Truly terrible customer service I would advise anyone thinking about supporting this business to reconsider They are not an honorable business If your merchandise doesn't arrive you're out of luck
Response from Henrys WatchesJan 15, 2026
We’re truly sorry to hear about your experience and understand how frustrating this situation must be, especially after placing multiple orders and providing supporting evidence. This is certainly not the experience we aim to provide our customers, and we take concerns like this very seriously. We would genuinely appreciate the opportunity to review this matter properly and work toward a resolution. Please reach out to our support team directly. Thank you for bringing this to our attention.