Henry MedsReviews of henrymeds.com

I just received a warning email from a customer service that I acted inappropriately with their PA when I did the tele health appointment. Your PA told me I am not understanding what she’s saying! Understanding and agreeing to what she was saying is two different things! I said that was uncalled for and inappropriate. If you guys want your customers to undergo with Telehealth you should practice respect and customer service as well or why don’t you just let your clients to just watch a video instead of forcing clients to agree on everything your PA has to say without listening to customers?! This PA was condescending when talking to client. I went along just to be done quickly since she seemed in a hurry as well, as i could hear a loud dog barking and a baby crying on her background. After the appointment it gave me an option to leave a feedback, however I opted not to and just let it go. The next day i received a warning email for being inappropriate from customer service (whom this platform prompted me to delete the name as well as the name of that PA if i want my review to get published). I replied that siding on PAs side without investigation and sending customer a warning is UNWELCOMED! You should record the videos and review it prior issuing a warning. CS replied right away, apologized and will review the incident. There are people here that does not feel the connection to your PA, their not showing concern to client and wanted to end the discussion and just get paid! Why don’t you practice and trained your staff for some little customer service, if not, your business will eventually go down! I am no longer interested!

I really loved the PA that I saw she was thorough and concerned about what I had to say and it was a good experience a lot of times with doctors it’s not and she was great and it was very efficient and I couldn’t say anything but good stuff

It went smoothly from start to finish then there's practitioner was thorough explained everything to me highly recommend if you have a weight problem

Easy and pleasant conversation with my Nurse Practitioner!

What a seamless experience. My Provider was wonderful. She was thorough while delivering the information in terms I could understand. I felt like she gave plenty of time for me to process the information, formulate questions, and also come up with follow-up questions.

Providers are empathetic and professional. They really engage with the patient and its clear they want to help us achieve the goal of better health. 10/10 would recommend

Great Dr and customer service. I had questions before I made my first appointment. I called twice, both times they answered promptly, answered my questions and were kind and professional. Dr was on time, pleasant informative and listened well to me. I will definitely continue using them.

The PA was professional and knowledgeable. He addressed all of my questions and provided the details I needed. I felt very comfortable starting this journey!