Eric
Trisha J. Is impressive!
Edit 4 days later, it seems my request to upgrade shipping so medication would arrive before I left town for 8 days was misunderstood , the entire situation and reason for our phone call and emails hadn't been acknowledged in 2 emails, to be sure I understood the situation, this was my reason to call Henry meds Tuesday morning. I would've liked at least an acknowledgment today that she didn't understand my request 4 days ago, or was not able to fulfill the request to let me pay to upgrade shipping to next day air, I was told "no you don't have to pay more" . I was directed to contact ups, who obviously can't help. It would've been appropriate to admit "we've been unable to get the prescription out to you in time" no huge deal, but it seems odd for a company selling medicine. Original review - Trisha J. I'm a first time customer, called to see if order would arrive before I would be away from home for a week, really my own fault...but she said she'd contact the correct department and email me. Her email followed quickly and told me she'd made arrangements and would follow the situation and email me further. I was impreased! Thank you!
Response from Henry MedsDec 11, 2024
Thank you for sharing your positive review of Henry Meds! We're so happy to hear about your experience and appreciate your kind words. Our Care Coordination team works hard to provide excellent service and ensure every patient has a great experience. It’s rewarding to know our efforts have made a difference. Your feedback inspires us to continue striving for excellence. Thanks again for your wonderful review!