William M.
Poor customer service and an overall bad experience
Henry Meds has not responded to any of my inquiries. I’ve sent multiple requests for a status of my medication, followed by multiple attempts to cancel. I’ve received no responses. Shockingly poor customer service. I’m now searching for another provider. I do not appreciate Henry Meds not responding to any of my correspondences. I do not recommend this company.
Response from Henry MedsMar 11, 2026
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. This isn’t the kind of experience we want any patient to have with Henry Meds. Our team has recently been experiencing unusually high call and email volume, which may have caused delays in response times. That said, we understand how frustrating it can be when you’re trying to get information about your medication or request a cancellation, and we sincerely apologize for the inconvenience. We’ve asked for a little more information so we can fully review your concern and look into what may have happened with your account. You’ll receive a message from Trustpilot shortly—when it comes through, please provide the requested details so we can move things forward. We take all feedback seriously, especially negative feedback, and try to use it to improve our processes and patient experience. Thank you for your time and cooperation, and we truly appreciate you sharing your thoughts with us.