MicheleB
The customer service was unprofessional…
The customer service was unprofessional and very opinionated. I had tried a medication before that worked and was told it was not right for me. I was also told that I should not try to achieve a weight that was correct for my bone structure. The provider was rude and somewhat condescending. I was charged the higher cost even though I had already paid for another treatment that was not approved and never refunded the difference. I have been charged for almost a year for no service or medications, and I cannot cancel my card online. When I try to call, I am told by an automated system to try again later! Horrible service and no results for the money spent
Response from Henry MedsMar 16, 2026
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