HemperReviews of hemper.co

Not at all the experience that I expected from (“hemper”) 👎 ; I was not notified until weeks after my purchase and receiving part of the order and then having to reach out; Then being told that the items I ordered were out of stock. I do see in the shipping and or ordering info shortage of stock or these things may be likely, though by now a customer may/would have expectancy this problem at hand may be solved or update would be timely & or convenient. ~@hemper you guys need an auto update system online when things go out of stock 💯👍 ; With-in order packing the customer should have been notified that part of the order was not going to arrive / the error. And a refund or alternate option be made. AGAIN.! Not what I was expecting.

bong sold out after purchasing n didn’t get updates.. until I contacted Sandi. I’ve seen good things said abt her n they’re all true. she listened, understood, n took care of it immediately. refund was given n i get another for free, she was an angel. I have had the worst past few months when it came to weed companies, but the amazing customer service from hemper really saved me. absolutely believe everything the mfs here are saying abt Sandi bc she is holding this whole business up with kind arms.

I've tried emailing their customer service multiple times since last week. The online chat they have doesn't work since no one responds. I received my monthly May box with piece broken and was hoping to exchange it. They also changed when they mail out the monthly boxes and now its around the 15th instead of the beginning of the month. I also still haven't received any shipping information regarding Junes monthly order still.

Have been trying to contact the claims department since June 5, 2026 and have yet to receive any response. I purchased the plus protect shipping thing to guarantee my package, and one product came broken out of the box, I have not used it and contacted immediately and they just ignore you. Have followed up several times through email, and no response yet. I would like my product replaced, this is exactly why I order the extra shipping protection in the first place! Terrible customer service!

I am writing to express my strong dissatisfaction with the handling of my recent order, #[Tu número de pedido], placed on May 30th. I purchased a glass piece specifically for an upcoming event, ensuring I placed the order well in advance to account for standard shipping times. However, my package was only dispatched today, June 9th. According to the tracking information, the estimated delivery date is between June 14th and 16th. This delay is entirely due to the company's negligence in processing and shipping my order in a timely manner. Because of this, I will not receive the product in time for my event, which was the sole reason for my purchase. I am very disappointed with this level of service. I would appreciate it if you could look into why this order took over a week to be processed and let me know how you intend to rectify this situation, as the product no longer serves the purpose for which it was intended.

Broke piece received and replaced without hassle. Very positive experience ☺️

First class Top service and amazing subscriptions If you are importing from the US watch the ups fees check with them first The duty may be 30$ but the fees are 80$

They were great and quick to respond. They fixed the issue and now it’s on its way!