hemi blurrReviews of hemiblurr.com

Response from hemi blurrSep 23, 2026

Hi Clare, We’re truly sorry to read about your experience and understand how frustrating this has been. We understand your concerns about the fit, the construction of the coat, and the handling of your return request. We will review your order, the return decision, and the previous communication linked to your case as a priority. We will also escalate this internally so our team can carefully check what happened and review the handling of your case in full. Thank you for bringing this to our attention. We take concerns like this seriously, and we will make sure your case is reviewed properly with clear follow-up as soon as possible. Kind regards, Hemi Blurr

Response from hemi blurrSep 23, 2026

Hi Margaret, We’re truly sorry to hear about your experience and understand your disappointment. We understand your concerns regarding the delivery time, the difference between the items received and the product images, and the sizing issue. We will review your order and the previous emails you sent, including the exchange request and photos, as a priority. We will also escalate this internally so our team can carefully check what happened and provide you with clear next steps as soon as possible. Thank you for bringing this to our attention. We take feedback like this seriously and will make sure your case is reviewed properly. Kind regards, Hemi Blurr

Response from hemi blurrSep 23, 2026

Bonjour Cleo, Nous sommes sincèrement désolés pour cette situation et comprenons parfaitement votre frustration. Nous allons vérifier votre commande en priorité ainsi que l’historique de vos emails afin de comprendre ce qu’il s’est passé. Nous allons également faire le nécessaire en interne pour que votre dossier soit repris rapidement et qu’une mise à jour claire vous soit apportée dans les plus brefs délais. Kind regards, Hemi Blurr

Response from hemi blurrSep 23, 2026

Hallo Janina, vielen Dank für Ihre wunderbare Bewertung und dafür, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen so ausführlich zu teilen. Wir freuen uns sehr zu hören, dass Sie mit der Qualität unserer Produkte und dem modernen Design so zufrieden sind. Besonders schön ist es für uns zu wissen, dass Sie insgesamt mit Ihren Bestellungen eine positive Erfahrung gemacht haben. Vielen Dank auch für Ihre hilfreichen Hinweise zur Passform. Ihr Feedback zu den Hosen und Jacken ist sehr wertvoll und hilft auch anderen Kundinnen und Kunden bei der Auswahl. Ebenso schätzen wir Ihren ehrlichen Hinweis zur Versandzeit sehr. Wir freuen uns sehr über Ihre Empfehlung und werden weiterhin daran arbeiten, hochwertige Stücke und einen verlässlichen Service anzubieten. Kind regards, Hemi Blurr

Response from hemi blurrSep 23, 2026

Hi Emilie, Thank you for taking the time to share such detailed feedback. We’re glad to hear that your order arrived within a reasonable time and that you were happy with the softness, quality, and fit of the Corvian wool coat. We’re also sorry to hear about the issue you experienced with the inside buttons and the collar fastening. We understand how disappointing that is, especially after an otherwise positive first impression. We will review this feedback carefully with our team and look into the construction concern you mentioned so it can be properly followed up. We truly appreciate your balanced and honest review. Feedback like yours helps us improve both our products and the overall customer experience. Kind regards, Hemi Blurr

Response from hemi blurrSep 23, 2026

Hi Paula, We’re truly sorry to read about your experience and understand your disappointment. We understand your concerns about the handling of your return request, the refund option you were offered, and the quality of the item you received. We also understand how frustrating it is to have to follow up multiple times without receiving a solution that feels fair. We will review your order, the full return request history, and all previous communication linked to your case as a priority. We will also escalate this internally so our team can carefully recheck how your return was handled and review the concerns you raised about the item itself. Our focus now is to make sure your case is looked into properly and that the next steps are made clear as soon as possible. Thank you for taking the time to share this feedback. We take concerns like this seriously, and we will ensure your case is reviewed thoroughly. Kind regards, Hemi Blurr

Response from hemi blurrSep 23, 2026

Bonjour Jacky, Merci beaucoup d’avoir pris le temps de partager un retour aussi détaillé. Nous sommes ravis d’apprendre que vous aimez votre manteau et que sa qualité, sa douceur et son confort ont pleinement répondu à vos attentes. Nous sommes également très heureux de savoir que sa longueur et sa coupe oversize correspondent exactement à ce que vous recherchiez. Votre remarque sur la taille est très précieuse et pourra aussi aider d’autres clientes dans leur choix. Nous sommes aussi ravis que l’emballage, le cintre et le sac de transport aient apporté cette touche soignée à votre expérience. Merci également pour votre compréhension concernant le délai de livraison. Nous apprécions beaucoup votre patience, et savoir que l’attente en valait la peine pour vous compte énormément pour nous. Votre recommandation nous fait très plaisir et nous encourage à continuer à proposer des pièces de qualité avec le même soin apporté aux détails et à la présentation. Kind regards, Hemi Blurr

Response from hemi blurrSep 23, 2026

Hi Ambra, We’re truly sorry to read about your experience and understand how frustrating and disappointing this must have been. We understand your concerns about the delay, the lack of clear tracking information, and the feeling that you were left without a proper update for far too long. We also understand how unacceptable this feels, especially when the order was placed with a stated shipping timeframe and the follow-up communication did not provide the clarity you needed. We will review your order as a priority, including the shipping timeline, the tracking status, and the full history of your previous communication with our team. We will also escalate this internally so the handling of your case can be checked carefully and the reason for the delay can be fully reviewed. Our focus now is to make sure your case is properly investigated and that a clear update on the next steps is provided as soon as possible. Thank you for taking the time to share this feedback. We take concerns like this seriously, and we will ensure your case is reviewed thoroughly. Kind regards, Hemi Blurr