hemi blurrReviews of hemiblurr.com

Response from hemi blurrMar 5, 2026

Hello, Thank you for taking the time to share your experience with us. We’re sorry that this order didn’t feel as smooth as expected. This coat is designed with an intentionally oversized fit, which can feel larger compared to a standard medium, and we appreciate you sharing how the sizing felt for you. Shipping for international orders can sometimes take a little longer, and we’re grateful for your patience. We’ve also been improving our return process so it’s easier in the future — customers in the US, the UK, and the EU can now return items to a local warehouse without international fees, only a low local shipping cost and a standard processing fee. Thank you again for your honest feedback. If there’s anything else you’d like us to help with, our team is here anytime. Kind regards, Hemi Blurr

Response from hemi blurrSep 23, 2026

Hi Rachel, Thank you for your feedback. We’re sorry the fit was not right for you and that our response time felt slower than expected. We appreciate you giving our pieces a try, and we will continue working on both fit and support so we can offer a smoother experience next time. Kind regards, Hemi Blurr

Response from hemi blurrSep 29, 2026

Hi F Glen, Thank you for taking the time to share your feedback. We’re sorry that the design did not meet your expectations and that the return process was not as clear or straightforward as it should have been. We understand your concerns about the return shipping and customs costs, especially when this is not made clear enough during the shopping experience. We will review the return handling linked to your case and also pass your feedback to the relevant team so the return process and related information can be looked at more carefully. We appreciate your balanced comments about the item, pricing, and customer service, and we will continue working to improve the return experience for our international customers. Kind regards, Hemi Blurr

Response from hemi blurrSep 29, 2026

Hi Susan, Thank you for taking the time to share your feedback. We’re sorry that the delivery took so long, especially for a seasonal item, and we understand why this left you hesitant about ordering again. We do appreciate your honest comments, and we’re glad to hear that you were happy with the quality of the coat, the value, and the presentation. We’re also pleased that our customer service team was responsive during the process. We will take your feedback seriously and continue working to improve delivery times so the full experience better matches the quality of the pieces themselves. Kind regards, Hemi Blurr

Response from hemi blurrSep 29, 2026

Hi Laura, Thank you for sharing your feedback. We’re sorry the delivery took longer than expected and that the fit did not work for you. We’re glad to hear that you were pleased with the quality of the material. We also appreciate your note about the fit and the pocket placement, as feedback like this helps us review how our pieces wear across different body shapes. Thank you again for taking the time to share your experience. We’ll continue working to improve both the overall fit and the customer experience. Kind regards, Hemi Blurr

Response from hemi blurrSep 29, 2026

Hi Malcolm, Thank you for taking the time to share your feedback. We’re sorry that the shipping took longer than expected and that the color was a little lighter than you had anticipated. We’re glad to hear that you were pleased with the quality of the fabric and the feel of the double-faced wool. We also appreciate your note about the color and delivery time, as feedback like this helps us continue improving both our product presentation and the overall customer experience. Kind regards, Hemi Blurr

Response from hemi blurrSep 29, 2026

Hi Teti, Thank you for your message. We’re sorry for the worry this delay has caused. We will check your order and the current shipping status as a priority. We will also follow up with our team so we can provide you with a clear update as soon as possible. Kind regards, Hemi Blurr