Rachel P.
I am extremely disappointed with my…
I am extremely disappointed with my experience. The $325 wool coat I had waited over two weeks for was poor quality. It lacked the structured fit shown in the photos as well as a loose stitched button dangling off the front, it felt cheap. Beyond the product issues, they lack in staying on top of communication. After consistent emailing for a refund I was able to get a return label made. It was returned to their facility within 2 days. I didn't get my refund back for over a month. I had to keep emailing them numerous times before someone eventually got back to me. Their excuse was a "system error on their end." I suspect they would have kept my money. I looked at other reviews and I am not the only one this has happened to. Where they go radio silent once you return their product. Buyers beware! It comes off as high fashion but really it is over priced fast fashion from China. I will never be purchasing from this company again.
Response from hemi blurrSep 23, 2026
Hi Rachel, We’re truly sorry to read about your experience and understand how disappointing this must have been. We understand your concerns regarding both the quality of the coat and the delay in your refund. We will review your order, the return timeline, the refund handling, and your previous email history as a priority. We will also escalate this internally so our team can carefully check what happened in your case and ensure that the full situation is properly reviewed. Thank you for bringing this to our attention. Feedback like this is taken seriously, and we will make sure your case is looked into thoroughly. Kind regards, Hemi Blurr