CherryVilleUSA
No pharmacies take their RX.
As others have said, this company states they make sure to have the prescription same day. They called in an RX to my pharmacy, but my pharmacy doesn’t have that particular medicine. The pharmacy requested from the doctor to provide an alternative, which they had, and the doctor never responded. He also never responded to me when I asked either. I was only told the next day I needed to provide a different pharmacy and then at the end of that day, they tell me that pharmacy also doesn’t have that medication. By the third day, I am asking for a refund because I was told that I would have this prescription same day as I ordered, 3 days later I am still without my medication I paid $40 for. I followed through with my commitment by doing all I could to get my medicine and by paying what I owed. So, I guess I’m held to a different standard than the company because now I can’t get a refund due to “their policy”. I feel when a company makes a promise and then breaks that promise by not following through, they forfeit their own policies. So, they refuse to provide any pharmacies with an alternative medication that the pharmacy carries and Wisp offers, who knows why. They just want me to continue to provide them with pharmacies to call and find out they don’t carry the medicines. How long does this go on? Is there a limit? Is this indefinite until a month later when I finally find one who does who probably is located 2 hours from me? All for $40?? This company is uncaring, unprofessional, and I will never do business with them again. All they had to do was refund me or provide an alternative.
Response from WispAug 29, 2025
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