SuperReviews of hellosuper.com

I have been with them for 4 years and in the last few months they are finding every reason possible to deny my claims. I am not sure if they are in financial trouble or what, but I WOULD NOT sign on with them in 2026 or 2027. I was happy the first 2.5 years but they have been terrible lately and a big source of frustration.

Orkhan was excellent! He identified the problem and fixed it. He was also extremely polite and kind.

On time Responded quickly On time for appt. Quick diagnosis Quick fix. Taught me some stuff.

Super fast, on time, friendly, and efficient. Thanks for getting my dishwasher running again!

The tech Josh was nice efficient and thorough. I definitely recommend.

Ivan was great. Explained and showed me everything that was wrong and what he would do to fix it. Highly recommended!

Continuous Repair Delays and policy loopholes. I am writing to warn consumers about my ongoing, unacceptable experiences with Super Home Warranty over the past 5 years. 1. Severe Negligence & Incompetent Service (Refrigerator) Over a three-year period, Super Home Warranty sent service technicians to my home several separate times for the exact same recurring issue with my refrigerator failing to cool or freezing my food. Over that time, I lost hundreds of dollars in spoiled groceries due to their inability to resolve the problem. It became clear they contract with unqualified technicians: only after numerous failed repair attempts did they finally send a qualified technician who diagnosed and fixed the issue in under an hour. 2. Lack of Policy Transparency Their business model relies on charging non-refundable service fees while keeping coverage terms completely opaque. You cannot know whether a repair is covered until a technician physically assesses it. For example, they charged me a $75 service fee just to look at a broken button on a refrigerator water dispenser, only to inform me afterward that the issue wasn't covered. It is impossible to navigate what is or isn't covered without being forced to pay $75 first. 3. Failure to Resolve Issues with policy loopholes. The final straw occurred this week with a leaking sink. The assigned technician claimed they could not find replacement parts so the entire sink needed to be replaced. Because I didn't purchase the added sink replacement coverage, Super Home Warranty simply took my $75 service fee and told me I was on my own to replace the sink myself. Whether this is due to technician incompetence or intentional policy loopholes, the result is the same: paying $75 for zero resolution. Super Home Warranty consistently takes customer money while failing to deliver reasonable service or clear coverage terms.

We have been without Ac for 11 days. Our AC is 3 years old. Installed by a service company super home provided. New inside and outside unit plus a new nest thermostat. But they used the old wiring to the thermostat and our old flue, who knows what other old parts they used. Our aC went out a few weeks ago. It was down about 4-5 days before their service company showed up. It turned on the day before he came and he couldn’t find anything wrong. This was the second time it went down in 2 weeks. Both times the unit turned back on. We had them check it out. He couldn’t figure out the problem. When it went down a third time on a Thursday and this time it didn’t turn back on. They couldn’t come back out until Tuesday. 100 plus in Texas. We did reach out again and he got here Monday. He was here 3-4 hours asking us for a manual and calling the manufacturer. I understand calling the manufacturer. But why send the same guy as last time and since it’s a recall super would only use the same company. He recommended a tune up or cleaning and stated it should be done every 5 years. Reminder this unit is 3 years old. They could do it for $400. He said we can use a different company they neee to be licensed. Monday he stated the part would be here Wednesday and he would be his first stop. 11:30 rolls around no tech or call. I reached out to the service company. They said someone would call back. They called my wife and said we needed to do the cleaning first for $400. This is a warranty part their second trip here. They are holding a free warranty part for more money. I called them and asked why. I have another company coming tomorrow for the cleaning. I reached out and spoke with 5 different companies. Their prices $90 to $180 for the cleaning. I guess they thought because of the heat. We would be an easy target. The answering service sounds like a third party from another country. They were hard to understand. They wouldn’t connect me to a manager. I don’t advise using this company or the vendors they recommend.