SuperReviews of hellosuper.com

Baqir Very friendly and stayed in touch. Repair seems fine.

The technician was very knowledgeable cleaned up after he finished and very professional

One star is generous. We have filed seven claims with Super Home Warranty. Only one has actually resulted in a repair, and that was a minor plumbing issue. Our latest claim is for a refrigerator that Super’s own technician already inspected and determined is dead. Now Super wants to send ANOTHER technician out to confirm that the refrigerator is, in fact, still dead. This will make three separate days I have had to take off work for this refrigerator claim. When I previously called to discuss the claim, representative Aman refused to speak with me because my wife’s name is on the account. I verified her information and explained that she was at work. He still refused. I asked Aman to show me where the agreement says only my wife can discuss the account. He admitted that requirement is not in the agreement. I then asked for a supervisor. He refused that too. So the process apparently works like this: collect your money, send a technician, receive confirmation that the appliance is dead, refuse to discuss the claim, refuse a supervisor, and then make the homeowner take yet another day off work so a second technician can confirm the exact same thing. Seven claims. One repair. Three days off work for one dead refrigerator. If this is Super’s normal process, the company is incompetent. If it isn’t, someone should probably explain that to their employees. And if your realtor recommends or provides a Super Home Warranty, you may want to find a new realtor too. Either they did not adequately research the company they were recommending, or they really do not like you very much. Avoid Super Home Warranty.

Great experience with Super - highly recommend this company.

Very friendly with James. Makes a difference when the technician is friendly and let's you know what he is doing. Did not repair something that didn't need repairing. Witch happens a lot.

Organized neat clean professional. Took apart washer then extra time to look up reset codes. Washer is high end Samsung. Same issue as with my refrigerator and microwave. Touch panels, which must be favorite for repair companies.

I received quick service, thorough diagnostics, and appropriate repair.

Quickly diagnosed and fixed the issue with my dryer. Very happy with the service and the membership benefits.