BonsaiReviews of hellobonsai.com

Claire was super helpful in getting a issue expedited and fixed!

The support team at HelloBonsai was responsive and helpful. They addressed my concerns clearly and followed up promptly, great customer service overall.

We had a high-stakes chargeback case that could have severely impacted our small business, and Dorian at Bonsai went above and beyond to support us through it. He was responsive, clear, and genuinely cared about helping us present the strongest case possible. Thanks to his guidance and support, we won the dispute. Beyond that, the Bonsai platform itself has been a game-changer for our agency over the years. From invoicing and contracts to project management and payment processing, it’s streamlined so many of our operations and made running a creative business far more efficient. We’ve relied on it for years and continue to recommend it to other freelancers and small businesses. Huge thanks to the Bonsai team (and especially Dorian) for being such a valuable partner.

Great business! They care for their customers. Dorian helped us resolve a credit card charge back fraud case in our favor. He was kind, helpful, and knowledgable. The platform is excellent and constantly improving.

My agency was managing task in Google Sheets and it was long overdue to use a better project and task solution. We were bumping into far too many limitations of just relying on Google's sheets and Docs. My whole agency was tasked with signing up for trials with the major project management platforms, ie Clickup, Monday, Zoho, etc. We signed up and played around with about six or seven different platforms and played with them for months. We were really surprised to see some of the limitations that these big solutions had. Something really simple like keeping some client contact information in the system was completely missing. As a result every platform felt incomplete. Hello Bonsai was literally the only solution that we found that felt like it was well thought out and had the ability to manage tasks and projects intuitively in addition to storing some mother information that we considered to be a basic necessity. It has features well beyond what we even need but it gives us the ability to grow into them as we need it. It really consolidates the fragmented tool ecosystem that so many agencies have to deal with. In my opinion this isn't the best choice, it's one of the only solutions that has a comprehensive suite of solutions that doesn't make you feel like you're being nickel & dimed. I highly recommend it!

Having investigated many more well-known project management tools I'm so glad to have found Hello Bonsai - it not only gave me what I was looking for (ease of tracking tasks and a clean client portal) but offered much more (integrated estimating, proposals and contracts). I'm actually amazed that more people aren't talking about and using this system as it would seem to fulfill the needs of many businesses like ours far better than bigger, more expensive tools. I'm happy to see that despite the fact that the team involved may be smaller it's all still being actively developed and support is also pretty good so would highly encourage agencies like ours to try it out.

I've been using Bonsai for years and won't go anywhere else for my client management. The interface is so easy to use and makes keeping track of my contracts, invoices, and task lists a breeze. But the best thing is the Bonsai team. I can get a little confused when it comes to all things software and technology, and the team are unfailingly kind, knowledgeable, supportive, and explain things simply.

SPAMMERS! Bonsai spammed users using our company's email addresses resulting in us being blacklisted. Now they will not assist in undoing this.