BonsaiReviews of hellobonsai.com

Bonsai has been a godsend for my freelance business. I used to create time cards and invoices and track my income and expenses by hand. Bonsai has helped me streamline all of this and be more professional in the eyes of my clients. I recommend Bonsai to anyone that is looking for a project management software.

It just works. It's simple and straightforward with a clean user interface. Great for small businesses and sole proprietors who are looking to manage their time, clients and invoices.

This has been a game changer in the way I run my business. It has simplified my processes and I don’t recommend any other program

Customer service is BEYOND terrible and slow. I currently have 2 issues that are not getting resolved. I was charged twice for a professional plan. I have tried chatting with customer support and got no response so I filed a chargeback with my bank. I am also trying to transfer funds and everytime i go to verify my bank account it keeps taking me to a “page not found”. I have funds I can’t access or transfer to my bank account. Customer service has hardly replied to me. I get a response once every 2-3 days MAYBE and it’s extremely frustrating. I have also sent emails to customer service about the issues with ZERO response.

If I could give negative stars I would! Clearly they’re savvy enough to have paid for a bunch of 5 star reviews; because if you read the reviews written by people who were actual paying customers you’ll see the frustration and helplessness experienced when a random website holds your money hostage for weeks to months. They partner with stripe which is equally worthless. Their customer support works like this, there’s like 3 names they use for their customer support people, mine happened to be “Laure”. Laure’s job was to copy and paste whatever script she had been given and tell me they’re sorry for the delay but there’s nothing they can do that a $1,000 transaction wouldn’t be paid for a month!! Square transferred my first client payment in ONE Business Day! Bonsai has no phone number to call and neither does stripe. HUGE HUGE RED FLAG when looking at these types of companies. I actually spoke with a HUMAN BEING when I moved to square. She gave me her direct extension and email and followed up with me after my first transfer of funds. Run away from this scam of a company, also NEVER EVER use STRIPE! Small business owners need easy access to their funds. Holding money hostage for over a month could have caused me a great deal of financial harm had I not been more established. I would recommend square highly! Hopefully Bonsai will shut down soon as more of these reviews get out.

Worst customer support. Slow to respond and they keep your funds for 10 days for your first payout. I currently just used the invoice feature and I was locked out because they needed proof of the deliverables between me and my client. I don’t know if I’ll get my payout.

awful experience. Slow customer response, not helpful whatsoever. I have been trying for a month now to get my payouts accepted but nothing has worked. I read great reviews and was recommended this for freelancing but this site is awful.

My clients payments were declined. Customer support is slow to respond. There is an additional 1% charge added on to use stripe through the platform. After reading negative reviews I no longer trust the platform to do what it says. I can use DocuSign integration with stripe for less hassle.