BonsaiReviews of hellobonsai.com

I've been using Bonsai for 3-ish years and can usually find what I need in their robust library of help topics. But occasionally need to speak to a human. Thankfully, they are one of the few businesses left that still offer real, human-to-human customer service. I always receive a helpful, timely, and solution-focused follow up to my inquiries, and this time was no different. Thank you for your help!

I’ve been using Bonsai for years now, and it’s been a great tool for running my business. One of the things I appreciate most is how simple and intuitive the interface is. A lot of business software feels like it was designed strictly for accountants, which can make everyday tasks unnecessarily complicated. Bonsai, on the other hand, feels like it was built for actual business owners and freelancers who just want to manage their work efficiently without getting buried in overly technical workflows. Their support team has also been excellent. Anytime I’ve run into a question or issue, they’ve been quick to respond and genuinely helpful in resolving it. It’s clear they care about their users and want the platform to work well for the people relying on it every day. Overall, Bonsai has been a reliable, thoughtfully designed platform that makes running a business a lot smoother. I’d absolutely recommend it to freelancers or small business owners looking for a clean, user-friendly system to manage their operations.

HelloBonsai has been helpful with my multiple questions and continued questions. No AI support that didn’t know what I was asking, no frustration .. email, asked a question- they responded with in 24 hours .. like it’s supposed to be done .. it was refreshing and appreciated

The customer experience at Bonsai was absolutely incredible. Sawyer went above and beyond to answer all my questions and get me in touch with the right resources that I needed for my specific situation. They were fast to respond, incredibly helpful, and speak in a very human way. I could not recommend this team enough!

I've rather enjoyed using Bonsai. I found it in their early days when they were essentially an invoicing platform without all the project management features and even then it was worth the money. Their support team have always taken good care of me and they're online more often than I am so the replies have been prompt.

I've been with Bonsai for years but in the recent months it's just one problem after another and they are being extremely sneaky. They launched Bonsai payments while I've always used Stripe which lead them to prompt for account details to be updated (big notice on my dashboard). When I did this, they cut my Stripe connection without notice and it cannot be restored without connecting a new account. Since then they have sneakily charged a bonsai fee on top of the stripe fees for every invoice paid. It's not a small fee either. And all this despite increasing my monthly cost for Bonsai very recently too. It feels like theft and was not communicated clearly at all. Support is completely unhelpful, often ignoring questions and replying with what they want to say instead of answering what you ask. And to top it off, every update makes the platform more clunky and less adaptable. I have clients whom I negotiate to pay by bank transfer to cut fees but when I invoice if I remove card payment options from one invoice it gets removed from all so the client gets sent all options. Apparently they can't fix that. I don't have more time to waste on this CRM review they aren't worth it but essentially... beware, they do not not value a long time customer and they don't care. They will take more money while providing less value and they won't even clearly let you know.

Appalling customer service. Not able to receive secure PIN to my email. Agent telling me how to suck eggs "check your spam folder" etc etc. I work in IT I know what I'm doing. Never had this problem before but I have had dealings with Bonsai previously and their attitude is smarmy and condescending. I have since terminated the app. There are better online accountancy apps out there.

I have been using Bonsai for more than a year now, and it has been a great tool for my freelance business here in India. It provides me with multi-currency invoices, contracts, time tracking, and others. Their customer support is especially helpful and has helped me multiple times. The invoice feature is easy to use and has automation to directly send invoices to the clients. I have also created multiple contracts, and they're a nifty feature because I don't have to use another software to write and get them signed. Overall, I really like using Bonsai and hopefully, they will maintain how great the product is. It is totally worth the money.