Alicia
Needs a new testing supplier
I got a testing kit, which is from a third party, due to being unable to go to my doctor during the COVID shutdown. Due to the third party lab, I've been waiting for 3 weeks, nearly 4, and still have no results. I could have gone to an urgent care if I'd known it was going to take this long to get a result that normally takes 2 days to complete. At this point I've spent more money, more time, and been miserable for weeks.... for no reason. I'll save my money next time, for sure!
Response from Hello AlphaMay 15, 2020
Hi Alicia - We are so sorry to hear you are still waiting for your results. We want to look into this for you right away and make sure this gets resolved. Can you please send us a message through your patient dashboard at app.helloalpha.com/messages? We will further assist you there. Thank you, Jasreen



