Hello AlphaYour doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Steve P.
Amazing experience!
Response from Hello AlphaMay 13, 2024
Hi Steve! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
customer
Chose this service to get care immediately during a busy time. Specifically chose it because it said labs were optional. Provider immediately insisted on labs in the first message exchanged and would not help without them. False advertising.
Response from Hello AlphaMay 13, 2024
Hello! Thanks for reaching out! If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.
Kara C.
I love the convenience with Hello Alpha. I can reach out at anytime and get a response within a day. The staff has been very helpful and receptive to my needs.
Response from Hello AlphaMay 13, 2024
Hi Kara! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
customer
I've been using Hello Alpha for almost 2 years now and its been a wonderful experience. My provider has been so kind and supportive.
Response from Hello AlphaMay 6, 2024
Hello! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Sognia V.
They never provide prior authorization and say they send it they lie to you
Response from Hello AlphaMay 6, 2024
Hi Sognia! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.
Mary
Quick to respond. The physicians at Alpha are accommodating and allow patients to have a voice in the selection of the medical interventions they prescribe.
Response from Hello AlphaMay 6, 2024
Hi Mary! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Maria B.
They make things so easy and fast Thank you
Response from Hello AlphaMay 6, 2024
Hi Maria! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
JS
I signed up for Hello Alpha on 4/26. I know the emails indicated 3-5 days for things to happen. I keep checking with Optum online and the prescription has not shown up in my list medicines.
Response from Hello AlphaMay 6, 2024
Hi JS! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.
