Hello AlphaYour doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Vanessa
Very quick responses and easy to work with.
Response from Hello AlphaMay 22, 2023
Hi Vanessa, Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Andre
Excellent communication. Very prompt response to address all questions and concerns. Everyone I’ve interacted with has been very courteous and supportive. Highly recommend AAA+
Response from Hello AlphaMay 22, 2023
Hi Andre, Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Monte
Thanks for all the help with my weight loss. I’m down over 50 pounds. The website works great and your response times to me and the pharmacy are very good.
Response from Hello AlphaMay 22, 2023
Hi Monte, Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
customer
quick response professional
Response from Hello AlphaMay 22, 2023
Hello! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Debbie
My insurance changed coverage so I had to change prescription. It was confusing but the team pushed through all of my emails and got me taken care of.
Response from Hello AlphaMay 22, 2023
Hi Debbie, Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Heather
I think they need to work on their communication - specifically how the process works, exactly. They recommended medication, which I ordered through their partner pharmacy which delivers (10-14 days). I was told I’d be charged but no link to pay ever came, even when I asked my practitioner. I didn’t like that I had several people assigned to — they should stick with one to build trust and continuity. Overall, it’s a good concept and alternative to going to the Dr in person for everything.
Response from Hello AlphaMay 22, 2023
Hi Heather, Thank you for sharing your feedback. We take these concerns seriously, and we will share them with our team as we work to improve our service.
Laura C.
Failed…. Failed… failed…
Response from Hello AlphaMay 22, 2023
Hi Laura, Thank you for sharing your feedback. We take these concerns seriously, and we will share them with our team as we work to improve our service.
Cfinch
Excellent service and convenient!! Very prompt responses and my provider actually considers my input and health in making medical decisions regarding prescriptions. Highly recommend this service.
Response from Hello AlphaMay 22, 2023
Hi Cfinch, Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
