Hello AlphaYour doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Prompt replies Sound guidance
Response from Hello AlphaFeb 9, 2026
Hi, We love hearing this! Our providers and support staff work hard to ensure every patient receives timely responses and sound medical guidance. Thank you for choosing us for your care!
Linda L.
Great service
Response from Hello AlphaFeb 9, 2026
Hi Linda, Thank you for the 5-star review! We’re so glad you enjoyed our service. We look forward to continuing to support your health and wellness goals!
customer
Fawn is very thorough and kind. Great experience and she put my mind at ease with things I was worried about. Thank you!
Response from Hello AlphaFeb 9, 2026
Hi, Thank you so much for the kind words! Putting your mind at ease is exactly what we aim to do! Thank you for being a part of the Hello Alpha family!
ah
Fantastic physician follow-up and monthly monitoring to ensure the ongoing good health of the patient. Quick response to questions. Actually I couldn’t ask for a better service than Hello Alpha from Day 1.
Response from Hello AlphaFeb 9, 2026
Hi, We sincerely appreciate your feedback. It’s rewarding to hear that our commitment to patient monitoring and quick communication has made such a positive impact on your experience. We strive to provide a service that is both accessible and thorough, and we are honored to be your partner in health. Thank you for being a part of the Hello Alpha family!
Timothy
Everything and everyone has been great to work with. If I have a question they are very quick to answer the question.
Response from Hello AlphaFeb 9, 2026
Hi, Thank you so much for the kind words! We’re thrilled to hear that you’ve had such a positive experience with our entire team. We know that when it comes to your health, getting a quick answer to your questions is a top priority, so we make responsiveness a core part of what we do. We’ll be sure to pass your feedback along to our providers and support staff!
Kymommaof
I have been using Hello Alpha for several years now. It is a very easy process. Start a virtual visit, add your symptoms and some notes. Providers get back to you quickly and are very helpful. For example, I had a UTI. It was the weekend and my regular doctors office was closed. I have urine dipsticks at home. I added the results for my urine dipstick. Added that I usually get a yeast infection and require Diflucan with antibiotics. No worries. In a few hours they sent over an antibiotic and Diflucan for me for pick up at my local pharmacy.
Response from Hello AlphaFeb 9, 2026
Hi, Thank you so much for sharing your experience! We are thrilled to hear that Hello Alpha has been a reliable resource for you over the years. We know that symptoms like a UTI don't wait for business hours, so we’re glad we could step in over the weekend to get you the relief you needed. It’s great that you were able to provide your home test results—that proactive approach helps our providers make quick, accurate clinical decisions. We’ll be sure to share your kind words with the medical team!
JJ
I feel like Hello Alpha was so much better back then. Now the communication seems to have gotten worse. I am having a hard time getting a simple refill for my medication. It used to never be this hard. I was prescribed a 3 month supply of meds from here 3 months ago and I really like the medication. It has helped with my extremely heavy periods. Last week I submitted a return visit for $15 and asked for a refill. Dr Fawn Townsend is refusing to prescribe me the meds. It has been days of going back and forth with Dr Fawn Townsend. I told her the meds I want a refill for has helped so much and she dosen't care. She is doing anything to not prescribe me the meds. She is trying to get me to see an in person provider for a cervical cancer screening, pregnancy testing, blood work including a CBC, coagulation screening, thyroid screening, anemia testing, pelvic exam, transvaginal ultrasound, and possibly get an IUD. LOL this lady is ridiculous I am not about to have all of that done. Like this is a joke right? She wasted my time and I'm so mad. The whole point of me using Hello Alpha is so I won't need an in person provider. I'm not sure why this lady is making it so hard. Luckily I found the same medicine online without a prescription. It's more expensive but worth it. I am done with Hello Alpha for good. You guys lost a long time customer. They also said they will not give me a refund. Looks like I'm going to have to file a chargeback with my bank. Before you pay anything just know they won't give you your money back no matter what. Sadly after years of using Hello Alpha I have to find a different service. It shouldn't be this hard to get a simple refill. Back then I used to request refills from here and it would be so fast and easy. It is sad to see how bad this company has gotten.
Response from Hello AlphaSep 21, 2026
Hi, Thank you for taking the time to write all of this, and we are sorry your experience with us ended this way. We are not able to discuss an individual account or anyone's care in a public space, so we will keep this general. There are situations where a provider is not able to continue a prescription without further evaluation first. That decision sits with the clinician and is made on safety grounds, never to create hurdles or extra visits. We understand how frustrating that is when avoiding an in-person appointment was the reason you came to us. On the billing side, our team can look at your request directly. Please reach out through https://contact.help.helloalpha.com/servicedesk/customer/portal/10/group/18/create/152 and our team can review it.
Laura
I love how easy Hello Alpha makes treatment consults. Awesome solution for a working parent trying to prioritize health and wellness. My provider Taryn is very supportive and knowledgeable!
Response from Hello AlphaJan 15, 2026
Hi Laura, We are so glad to hear you're loving the convenience of Hello Alpha! Providing affordable, accessible healthcare is exactly why we do what we do. Thank you for choosing us for your healthcare needs!
