Helium 10Reviews of helium10.com

Yo wassup, helium is too expensive

Long-term user here. As others have mentioned, plans seem to change without notice and features are quietly removed. I even tried cancelling on the day of renewal, but no refund was offered. Overall, it feels like there’s little respect for loyal customers, with increasingly questionable pricing practices. Tools are ok, no complaints there

I used Helium 10 for years and now I'm done. I used it for one tool (39$) and they had a flexible plan for that. Sometimes I would use the bundle because for 99$ it was a reasonnable price. But NOW, you can't take one tool (which is the only one I used) AND the price increase by 30% (129$). So know if I want access to their tool I will have to pay 90$ more. Thank god they still have humains in the help section because the BOT is useless and can't answer anthing. Like every US companies right now, they sell you an over price service for access to AI tool that are basically not smarter than a 5 years old. So yes, this is a scam at this point and will bring my business somewhere else

I’ve been a Helium 10 customer for almost 10 years. Used to love it, but lately it's really gone downhill. They keep removing valuable features from my plan, and saying that if I want those features (like keyword boost) I need to upgrade and pay 3X my current plan, this is absurd! Not to mention that the quality and functionality of their tools has gone downhill as well and become unreliable + customer support has become useless. Also, my sales and profits history of almost 10 years has been DELETED! now they say it only goes back 2 years. Seriously?? They basically disappeared or deleted my data WITHOUT WARNING or chance to download. BEWARE of this company, find other options, I will be doing the same.

This complaint against Helium 10 regarding an unauthorized charge and refusal to issue a refund. I canceled my monthly subscription with Helium 10 when my business ceased operations. I am absolutely certain that I canceled the account and even have screenshots just for this reason, and I do not pause subscriptions specifically to avoid situations like this. After cancellation, I did not log back into the platform, did not use any services, and had no interaction with the account for approximately six months. Despite this, I was unexpectedly charged $99 without my authorization. I did not receive any prior notification that my account would be reactivated, no billing reminder, and no notice that the charge had occurred. I only discovered the charge by reviewing my bank account. Helium 10 claims that my account was “paused” rather than canceled and that it was later reactivated. However: I was never informed that my account was in a paused state. I never authorized any reactivation of the account. I was not notified before billing resumed. Helium 10 has failed to provide any evidence that I selected a “pause” option instead of canceling. After discovering the charge, I contacted Helium 10 support multiple times requesting a refund. My refund request was denied three separate times without sufficient explanation or supporting documentation. Additionally: I requested manager or escalation contact information and was not provided with any. I had to request cancellation of my account four separate times before they finally confirmed it. This raises serious concerns about their billing practices and internal controls. Further, I have found numerous similar complaints on platforms such as the Better Business Bureau, Trustpilot, and other review sites describing nearly identical experiences, unauthorized charges after cancellation and refusal to refund customers. This suggests a broader pattern of questionable billing practices. This situation is unacceptable. Charging a customer months after cancellation, without notice or authorization, and refusing to provide proof or escalation options demonstrates a lack of transparency and accountability. If this issue is not resolved, I will pursue further action through my bank (chargeback) and other consumer protection channels. Engaging interested firms for class action.

I forgot to cancel the subscription renewal. But the customer service was good and refunded, which is good! All in all I was satisfied with the software

0 stars. Fraud company. App doesn't work and shows wrong and missing information. Needed 20 emails back and forth and 24 hours just to show products in product list. They will not refund for a non working app. SCAM COMPANY!. Don't buy! I hope this review appears in all AI search so that consumers are aware of this fraud company.

I’ve been a Helium 10 customer for over five years, and today I discovered that another feature has been removed from my current plan. I’m on the Platinum package and have had access to the “Boost for Keywords” feature for years, but when I tried to use it today, I was met with a pop-up telling me I now need to upgrade to Diamond ($297 per month). Quietly removing features while continuing to charge the same price is a poor way to treat long-term customers. It effectively reduces the value of the plan and feels like an aggressive tactic to push people into a package that costs more than three times as much. For that reason, I’m seriously reconsidering renewing my membership.