Helium 10Reviews of helium10.com

The attention provided by Michael Da Jose was clear, timely and accurate. He solved my doubts and helped me with what I was looking for. Excellent service!

Very good customer service. Quick response and professional advice. Mariefe was very polite and extremely efficient.

Perfect support. Quick, competent and solution-oriented.

Ana Joy Dacoycoy was very professional! thank you!

Absolutely awful business practices and I will never buy from this company again. It's sad because the product itself is actually pretty good. I was exploring Helium 10 for a few months but other business and life priorities took precendence and I literally hadn't logged in for at least 6 weeks so I decided that with everything else on my plate, I need to put my FBA business project on hold. I had all the intentions to come back in a few months and use Helium product. But NEVER again. When I received an email that I was charged my monthly fee and contacted Helium next morning and they told me that I have to notify them at least 2 days before being charged for the next cycle. What??? I mean yes, they put it in their T&Cs in fine print but also how shady is that that this is their policy, yet they don't do anything to remind customers about the upcoming charge. Conveniently, an email only goes out on the day a customer is being charged for PREPAYING the month (and $100 is not a $5 subscription btw so it's kind of a big deal). Helium 10 - I really hope that you will change your mind and start engaging in healthy customer-focused practices... or you will eventually lose your customers. You are so focused on customer acquisition but if you don't up your game with customer retention strategies and improve business policies, it's not going to work in the long run. Just look at Amazon - and how customer-centric they are and how much of their success is because of customer centricity. And compare your practices. No one wants to do business with shady greedy unethical companies. If you are sticking with 2 business day cancellation notice, at least send a transparent email and inform your customers at least a 4 or 5 days before the upcoming charge so that they have enough time to act if they do need to cancel. It’s great that you have outlined customer obligations but what are YOURS? Because then this looks like a customer trap. How could I ever catch a charge I didn’t want? Usually what legitimate customer-oriented businesses do is have a grace period of a couple of days AFTER the charge has occurred to allow the customer to potentially cancel or downgrade. Recognizing revenue from a service you didn’t provide is walking a fine line with fraud. Good luck! I definitely can tell you that you won't be seeing me or any of my friends or colleagues in your product.

Mariefe dealt with my query, she was very professional and dealt with my query in a timely manner. Excellent service.

Thank you Michael Da for the immediate resolution to my request. I just sent a ticket and it was resolved after an hour. Great job!

Great customer service Michael dealt with my query quickly and efficiently leaving me very satisfied and left a wonderful imprint on the company.