Helen's GemsReviews of helens-gems.com

Wrong item sent, non sensible excuses made, unresponsive, taken 3weeks to date to get a refund or replacement. Still chasing!

Biggest SCAM EVER don't buy anything from her, him what ever they are. Plastic kids jewellery that's all it. So called photos and items are nothing alike. And the postage time you had to wait for your item was ridiculous. Advertising natural pearls and what you get is grey plastic jewellery and when you ask for a refund or exchange for the right item you just get a big story about how much it will be to return or replace them. Even offered discount to me if i brought another item 50 % off ha ha ha what a joke, why would i buy more from them. Biggest scam ever.

My order referenced below is my second, and I'm a creative who found the site quite accidentally, and have then treated myself. Due to the closing business, and my real appreciation for the products, I just wanted to compliment them. I thought they were very unique and sophisticated, something only cemented when I received them. The message with them was a wonderful, personal touch and so I hope they have a fantastic future - whatever that maybe.

Jewellery is rubbish! Ordered items 27th December. Delivered 17th January 2025. As other reviews here say. Items are very poor quality and do not appear like the items advertised on their Facebook page. Comments about the lady who has the company which she is closing are lies. Packaging is cheap plastic bags, as someone else has said, items are more suitable for a Christmas cracker and not the gifts I had hoped for. Have asked for a refund but don’t hold out much hope!

FRAUD! Due to the reports of fraud on this site they have changed the name to MARY"S GEMS- exact same site. Please report this. The positive reviews are FAKE. Junk jewelry. Charges 50$ for returns. Worst SCAM for jewelry.

Easy managing purchase and payment. Beautiful earrings, larger than expected. Delivery was confusing from my part but was resolved by Helen's Gems and Australia Post.

The two items I ordered were exactly as they looked in the photos. I was delighted with both items (a bracelet and a ring) which are well made. And look beautiful. The fitting of both was great. Delighted with my purchase

2 stars only because the order arrived about 3 weeks after ordering. Helen's Gems does not give a date for closing and I am suspecting the 'closing sale' is a scam. The 3 pairs of earrings I ordered look quite cheap and with my sensitivity to anything other than gold, I'm quite suspicious of them. The fact that the 'shop' claims to be in Utah, USA and the tracking shows locations in China gives me the sense that this is a scam. I emailed and the response was that they had to sometimes locate a different courier company. That makes no sense if you are handcrafting jewelry in Utah, that you would hire a courier in China to send to Canada!