Helen's GemsUpdate — Since sharing my story on social media, I’ve unfortunately come across many copycats pretending to be my boutique. To make sure you’re shopping safely, please order only from my official website: https://helens-gems.com.If you’ve accidentally placed an order with a copycat, please reach out to us at [email protected], and we’ll do our best to assist you. You can also call us at (435) 264-9302, but please note that our lines have been very busy lately. Thank you so much for your support!
Helen's Gems (helens-gems.com) has 361 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Jessie
I have received items from this supplier and wish I had read the Internet I have been scammed and I was told to return them to uta after reading trust pilot I am just going to my bank to recover my money and put the items in the bin thank you trust pilot as these receive have saved me a lot of time a money horrible old lady 🌚
Echo Z.
I bought a necklace « with natural pearl ». After nearly 1 month waiting, I received the item and was completely shocked. It’s totally in plastic instead of pearls. When I placed m my order, the website says the owner based in Cambodia and all the items are made in her atelier, actually while I tracked the parcel, it was sent from China. The weird thing is now the origin of the shop is Utah. I sent an email to ask for the refund, the reply is the returning fee is 50$ (the necklace costs 30$), and meanwhile I was offered 50% discount to buy a second item to make up my lost. What a joke! This website is completely a scam. Be aware! Just wondering the Shopify (this e-shop built based on Shopify)doesn’t control at all?!
魏玉洁
It is a scam. I managed to email them about the return address and have one right now. I am not sure if it is a good idea to spend more money to return it because I am not sure if they will fully refund me or find more excuses to partially refund. Has anyone returned the purchased items and got their refund?
Ferster N.
A new review from me. HELENS GEMS Is a SCAM!!! So far they have given me Burnaby, BC. Utah USA, and California for return addresses for returns of shitty fake Cracker Jack jewelry. Do Not Order anything from them !!! Got my fake jewels on January 13 th.
Lisa K.
THE Earrings I purchased are amazing - they are so Pretty!!!
Alena H.
I ordered a bracelet. It is a cheap junk which you could buy in a $2 Shop or a Fairground. It is certainly NOT as described. The piece of “opal” s a bendable plastic. It is cheap and nasty. The promised elegance elusive. The Items are not made in Utah as advertised. This is a case of false advertising!! The bracelet is NOT as described & advertised on Facebook. Helen’s Germs are purposefully deceiving potential buyers with super fluted spiel about quality & where the items are made. They are fraudsters, stay clear.! I complained to Ellaine & Jesse & asked for a refund I was told by Jesse that I could keep that fake “Opal & Gold” junk & receive 50% of another item of my choice. I certainly do not wish to order another inferior quality cheap junk & be conned again. This is an utter rip off. Needless to say, the Helen’s Gem sare refusing to give me a refund & since the last correspondence remain silent.
Sue W.
Absolute rubbish, photos are not the products they are selling. Cheap market junk that will turn your skin green
Claire B.
At first I was extremely happy with my purchases. But after 2 days of wearing the rings I ordered, my fingers turned black from where the rings were on my fingers. I like the jewellery designs, I think they’re beautiful but very overpriced and deceiving considering the metal is a cheap metal used making them hence why my fingers turned black. I was going to order more jewellery but now sadly I won’t. I’m so sorry for this review, but I used to work in the jewellery trade creating custom made designs and I’m very disappointed.
