H-E-BReviews of heb.com

Cynthia and Brittany from the Seafood Department of the Copperas Cove, Tx. HEB went out of their way to make sure we had 5lbs of Colossal King Crab legs to celebrate my wife's birthday recently. They coordinated with the Belton, Tx. store, a manager brought the legs to our location where they steamed the Crab legs for us as a part of the very special experience. One of many experiences why HEB is our favorite grocery.

I don’t like the way the parking lots are set up at these stores, you have to walk down where cars are driving because there are no sidewalks in between parked cars. Also the speed bumps are minimal and cars will not stop at crosswalks going into store, I have almost been hit more than once at the Austin locations

New location on katy hockley cut off location at 11:53a. Cashier appeared to not want to sack my groceries after she saw that I was not. Groceries were slammed around and when I arrived home some packages were open. The items were oddly sacked, hair items in with food items etc. Shopping started off pleasant but ended with a flop due to the cashier upset because I didn't sack my groceries. HEB this is not like you. Please do better.

I want to give big kudos to Sean in the Murphy location pharmacy. He spent over 1.5 hrs on the phone to sort out an insurance issue with a critical medication.

They had everything i needed an it was extremely cheap i highly recommend making this your main shopping store

HEB is a well managed and responsive store. I have never had any issues or problems. I find the staff always professional and friendly. Whenever I need help, they are always ready to assist. Undoubtedly, they best store I have ever visited.

Bakery and produce items also store employees attitudes towards customers is extremely horrible with services. Which mgmt sees this or believe they have the same and are tired and just want a lousy paycheck in very sad economy. Let's start with bakery tortillas which they never make the plain authentic tortillas selling out. Then they shove those Butter ones which are nasty and taste horrible. Make only healthy original. So much bakery goods get thrown out cause no one buys the expensive junk anymore. Lots of retired folks have less sweets. Best to raise products on the energy junk drinks which outrageous. Now vegatables at lower end stores have a ugly outlook and expensive for ugly produce. Store#33 needs serious help and makeover. Now staff needs a whole new outlook with image. Few of them just rude in mgmt portions at store #33, Bulverde, Schertz/35 and Military/zarzamora are extremely ugly stores or rudest staffs. I once was a partner and worked in that image if adventure with HEB. Life has changed and it will never go back however it can move forward and think it should be added in the crappy assessment test they do with employnent hiring. Anyway travel extensively and see lots of stores and HEB has a small future other cities with same concept serve a better customer service in all areas. Finally living on far northeast of SA those stores should close or replace all old staff with a more dedicated staff and wear an image or decation not goodwill or hamper apparel with company brand.

this card is a nightmare, do not get it