hear.comReviews of hear.com

Response from hear.comOct 1, 2024

Michael, thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with both our product and our team. It’s great to know that our support staff and audiologist were able to provide you with the assistance and care you needed throughout your journey. If you have any further questions or need additional support, please don’t hesitate to reach out—we’re always here to help. Happy hearing! -Samantha, Customer Success Team

Response from hear.comSep 23, 2024

Thank you for your kind review! We're glad to hear that our representative clearly explained the purchase and trial process and that you found our follow-up support helpful. It’s great to know that the additional information we provided helped you get the most out of your hearing aids. If you have any further questions or need assistance, please don’t hesitate to reach out to us. Happy hearing! -Samantha, Customer Success team

Response from hear.comSep 23, 2024

Jonathan, thank you so much for your wonderful review! We're thrilled to hear that your experience with hear.com, from your initial connection with Jon in sales to the sessions with your provider, has been positive. It's fantastic that you've gained confidence in adjusting the settings to suit different situations, and we’re especially glad that these hearing aids are improving your comfort in social situations. Hearing loss can be challenging, and we're honored to know that our hearing aids have made a difference for you. If you ever need further assistance or have any questions, please don’t hesitate to reach out to us. Happy hearing! -Samantha, Customer Success team

Response from hear.comSep 20, 2024

Kat, thank you for sharing your experience! We’re so glad to hear that Kairey provided both compassionate care and technical support during your journey. We understand that your situation is unique, and it’s wonderful to know that Kairey took the time to listen and address your individual needs. Your gratitude means a lot to us, and we’re always here to support you in any way we can. Happy hearing! - Samantha, Customer Success Team

Response from hear.comSep 23, 2024

William, thank you for your feedback. We're very sorry to hear about your negative experience and regret that you felt your needs were not fully addressed. We take these concerns seriously and are committed to providing personalized solutions for each of our customers. We reached out to request more personal information so we can locate your account, but we have not heard back yet. We would love the opportunity to find a solution that works for you. Please feel free to contact us directly so we can assist you further. All the best! -Samantha, Customer Success Team

Response from hear.comSep 16, 2024

Arlene, thank you for your wonderful review! We're so glad to hear that you had a positive experience with our friendly staff and appreciated the variety of hearing aid options. It's great to know that you found the 45-day trial helpful and that the return and refund process was smooth. If you ever need anything else, we're always here to help! -Samantha Customer Success Team

Response from hear.comSep 13, 2024

Roger, thank you for your feedback! We’re glad to hear that your experience was good and that our team members listened, came prepared, and made an effort to be helpful. We’re always striving to improve, and if there’s anything we can do to make your experience truly “great,” we’d love to hear your suggestions. Your satisfaction is important to us, and we’re here if you need any further assistance. Happy hearing! -Samantha, Customer Success Team

Response from hear.comSep 13, 2024

Curtis, thank you so much for your wonderful review! We're thrilled to hear that you're enjoying being able to hear clearly again and that Patrick provided excellent follow-up support. It’s great to know that he was able to assist with your setup and offer helpful tips to ensure you’re getting the most out of your hearing aids. We’re so pleased that you’re happy with both the product and the service. If you ever need further assistance, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team