Karen W.
Quality, courtesy and thorough service.
In a nutshell, the Customer always came first. I contacted hear.com in December of 2024 and could haave gotten started right then. Sadly I had to get a small cancer removed from my ear - and hve it healed up to a certain point. "No problem" I was told and they stayed in touch with me until I could start the 45 day trial. Wonderful people to work with in customer service, the check ups the doctor walked me through to be sure I was grasping everything I needed to know. I would say that patience was paramount as I had assorted questions and they were hapily answered and explained. Nothing was assumed. I was listened to and encouraged to call if I have any further questions. The initial hearing test was fascinating, easy and painless. So was everything else. This is customer service as it SHOULD be! Hear.com gets 10 gold stars in my book! This is a quality product.
Response from hear.comApr 29, 2025
Thank you so much for this incredible review and for sharing your journey with us! We’re truly honored to have been part of your hearing care experience and are so glad you felt supported, heard, and cared for every step of the way. Your kind words about our team and the quality of service mean the world to us. Patience, clear communication, and listening are at the heart of what we do—and we’re thrilled that came through in your experience. Wishing you continued success and joy with your hearing journey—and thank you again for trusting hear.com! - Ashley, Customer Success Team