hear.comReviews of hear.com

Response from hear.comOct 2, 2025

BJ, We’re sorry to hear about your experience and that you felt frustrated. While we don’t see specific details about how we were “disorganized,” please know we value our customers deeply and take our mission to help those with hearing loss very seriously. Regarding cost, it’s true that some of our premium medical-grade devices come at a higher price point, but we want to emphasize that we offer financing options on all devices, with plans starting as low as $999 or $34/month. This flexibility allows many of our customers to find a solution that works for their needs and budget. We appreciate your feedback and would be happy to review options with you to ensure you find a device that’s both effective and affordable. - Ashley, Customer Success Team

Response from hear.comOct 2, 2025

Robert, We’re sorry to hear that the Sony OTC hearing aids you purchased did not meet your expectations. Because these are over-the-counter devices, they do not require a hearing test and are not always effective for individuals with more severe hearing loss. In these cases, medical-grade hearing aids — which we also offer through hear.com — may be a more suitable solution. Regarding your trial period, our Customer Support team clearly confirmed via email that your 45-day trial began on 8/6/25 (the delivery date) and runs through 9/20/25. We’re not sure why you feel support was unavailable, as our team is accessible by phone, email, text, and online chat Monday–Friday from 8AM–8PM ET. We regret that these devices weren’t the right fit for your hearing needs, but we do want to emphasize that our team followed through with transparency, communication, and support throughout the process. Should you wish to explore medical-grade options better suited for severe hearing loss, we’d be happy to guide you. - Ashley, Customer Success Team

Response from hear.comOct 8, 2025

Deborah, thank you so much for taking the time to share your experience. We’re truly sorry for the stress and frustration this situation has caused you. Please know that the letters you received have now been stopped, and you will not receive any further communication regarding the tablet. We deeply apologize for this inconvenience — these letters are automatically triggered when a return item hasn’t been registered in our system after a certain time, which can sometimes happen due to UPS processing delays. We understand how upsetting that can be, and we’re actively working to improve this process. We’re very glad to hear that you’re enjoying your hearing aids and that your overall experience with hear.com has been positive. Thank you again for your patience and understanding — we truly appreciate having you as part of the hear.com family. - Ashley, Customer Success Team

Response from hear.comOct 2, 2025

Katharyn, Thank you so much for your kind words! We’re thrilled to know that both the quality of your hearing aids and the support you received have made such a positive impact. Providing excellent service and top-notch technology is exactly what we strive for. Here’s to many more moments of clear, confident hearing ahead! - Ashley, Customer Success Team

Response from hear.comOct 2, 2025

Bill, We’re sorry to hear about your experience and appreciate you bringing this to our attention. We want to clarify that sometimes phones automatically block or filter calls from numbers that aren’t saved in contacts, which may have been why our attempts to reach you didn’t come through. As we don’t see a last name on your account here, we’re unable to verify whether this was the case in your situation. If you’re still interested in learning more about hear.com and our Horizon IX hearing aids, please know you can always contact our team directly at 786.526.0602. We stand by the quality of our service and devices, which have a 92% customer success rate, and would be happy to ensure you have a smoother experience should you give us another opportunity. - Ashley, Customer Success Team

Response from hear.comOct 2, 2025

Eduard, Thank you for sharing your experience! We’re so glad to hear that you felt supported throughout the entire process and that our team’s clear communication and expertise made everything smooth from start to finish. It’s wonderful to know you’re completely satisfied with your new hearing aids. Here’s to enjoying all the sounds and moments that matter most! - Ashley, Customer Success Team

Response from hear.comSep 22, 2025

Thank you, Beth! We’re so happy to hear that the setup, adjustments, and trial period helped restore your hearing and gave you the time to adapt comfortably. Enjoy all the wonderful sounds you’ve been missing — we’re always here if you need us! - Ashley, Customer Success Team

Response from hear.comSep 22, 2025

Thank you so much, Cynthia! We’re thrilled to hear you had such a positive experience with our 45-day trial. It’s wonderful that our team could work with you to find the hearing aids that fit your needs best — and that you felt supported every step of the way. Your feedback highlights exactly what we strive for: great service, flexibility, and true care for restoring hearing. - Ashley, Customer Success Team