hear.comReviews of hear.com

Response from hear.comOct 29, 2021

Hi Trudy! Thank you so much for taking the time to leave us an online review. We are thrilled to know that you are enjoying your new hearing aids and loving that they charge overnight. I am happy to learn that they have improved your hearing and have given you clarification. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Sami, Customer Success Specialist

Response from hear.comNov 5, 2021

Hi Kelly. Thank you for bringing your concerns to our attention. We do advertise our 45-day trial as no-risk meaning you are able to return your hearing aids for full refund within those days. We have done many studies that have shown that 45 days is the right amount of time for our customers brains to adjust to life with hearing aids. I do understand that you have had difficulty with your devices and have had to send them back for repair multiple times. They were sent out on 5/28/21 and 8/13/21 where the issues were fixed each time. Then they were recently sent back on 10/29/21 where a rapid exchange took place. This means you received a new set of devices. After the last pair were sent back to the manufacturer, a diagnostic test was run. It was found that there was excessive wax and moisture build-up in the devices. With hearing aids, general maintenance is needed to keep them in good working condition. Hearing aids are microcomputers and when they are in environments with moisture it can potentially cause issues. Also with ear wax build-up, this can also cause them to stop working. Changing domes and wax filters on a semi-regular basis is a simple solution to prevent this from happening. I do apologize for the negative experience you have had but please know we have been doing everything in our power to help you and your devices to perfect working condition. We understand that hearing aids are not only a lifestyle adjustment but also an investment and we want you to be happy with your purchase. If you have any further questions or concerns, please reach out to us!

Response from hear.comOct 22, 2021

Hi Michele! Thank you so much for taking the time to leave us a review. We are absolutely ecsatic to learn that your husband loves his new hearing aids and can participate in conversations now. This is also good news for you not having to repeat yourself or yell to be heard. We love success stories about how hearing aids have greatly and significantly improved ones hearing, it's why we do what we do. We believe to hear well is to live well. Please reach out to us if you need anything. Happy hearing! - Sami, Customer Success Specialist

Response from hear.comOct 14, 2021

Hi Sandra. Thank you so much for taking the time to leave us an online review! We are absolutely delighted to know that you have not only enjoyed your new hearing aids but was also impressed by our services. We strongly believe to hear well is to live well and because of this, it is our mission to help everyone we can be on a journey to better hearing. We understand that hearing aids are not only a lifestyle adjustment but also an investment and we want to make this process as seamless as possible and be with you throughout your hearing experience. I am happy to learn that your hearing aids have improved your hearing and being able to hear your grandchildren, the trees sing, and not miss out on conversations is a magical feeling to gain back. We appreciate your positive feedback and your success story. This is why we do what we do. As you already know, if you need anything, please do not hesitate to reach out to us. Happy hearing! -Sami, Customer Success Specialist

Response from hear.comOct 4, 2021

Hi, Richard. Thank you so much for taking the time to leave us an online review. It makes us very happy to know that you enjoyed our services. I am sorry to hear that your hearing aids quit working but I am happy to learn a new set was ordered for you and that they are working great. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Specialist

Response from hear.comSep 29, 2021

Hi, Maraea! Thank you so much for taking the time to leave us an online review. We are absolutely thrilled to know you are loving your new Phonak hearing aids and that you have enjoyed the services by us and your provider. It makes us happy to know that your hearing aids have changed your life and that you are taking advantage of the app features. Please do not hesitate to reach out to us should you need anything. Happy hearing! -Sami, Customer Success Specialist

Response from hear.comSep 17, 2021

Hi, Daniel! Thank you so much for leaving us a review. We are so happy to hear that you enjoyed our customer service and I will be sure to pass along the positive feedback to your consultant, Jade. Even though we did not fit you with hearing aids at this time, please keep us in mind for the future! -Sami, Customer Success Specialist

Response from hear.comSep 16, 2021

Hi, Dena. Thank you for taking the time to voice your concerns. I am very sorry to learn that you have been having difficulties with your hearing aids. I would first like to clarify that the hearing aids you are wearing are called Horizons. The reason you are unable to find it on Signia's model list is because this is our own hearing aid. It is manufactured by Signia, but we are the only ones that can sell it. Also, Horizon's have their own app so you do not need to use Signia's app to pair your devices. This is most likely why your hearing aids do not stay connected. I called and left you a voicemail because I would love to schedule you a video care call with one of our in-house Audiologists. In this appointment, they will be able to walk and talk you through pairing your hearing aid devices properly. This way you can have the appointment from the comfort of your home and not have to drive back to your provider's office. We want to make sure that your hearing aids are in perfect working condition so I look forward to hearing back from you! -Sami, Customer Success Specialist