HealthyPets.comReviews of healthypets.com

I placed an order in May 2020 and am still waiting. The vendor is non-responsive despite repeated emails. This vendor will take your money and not deliver.

Item works very well have been using it for 4 years and would purchase again and recommend to others it works

No communication that items were not in stock. Took over a month to get my orders delivered. Had to call to find out where my items were. Yes we know stuff happens. First and foremost tell customers. Dont make the customer have to research their own items they paid for. Pretty bad.

Fast delivery. Had a product that was hard to get anywhere else.

My order was received and everything was great as usual.

I would give zero stars if I could. Perfect example of “buyer beware”. Please be very cautious buying from this company!!!!! I purchased an item from them, and had to return it. It was returned in August, they still will not refund me. Despite multiple telephone calls, now I cannot even get through to customer service, and no one returns calls. So I am just out over $50 for an item that was returned to them, in brand new condition. They should be put out of business for treating customers like that. Essentially stealing money.

The products are fine, but be careful about using their autoship. I tried twice to get it stopped. The autoship kept coming. I just now tried again and asked them to take back the product they just shipped. They said they would allow me to return, but it would cost 20% of product cost. BEWARE.

I got my dog from a shelter. She was about 6 months old, starving, and in terrible shape with bites and injury wounds all over. A few months down the line, she started appearing with other injuries. After a jump at the park, she fractured a bone. After that, we learned she had luxating patellas (in both knees). Then, elbow dysplasia. She is now 4 surgeries in, on her knees, elbows, and most recently to take a pin out of her knee that had migrated. This would have cost us close to $!2,000, all of which Healthy Pets has covered. Without them, we would have been in serious financial straits, as all of this happened during the pandemic, when my husband was out of work for 8 months. I'm not a fan of everything Healthy Pets does. For example, unlike just about every single insurance company, they will not confirm whether something is covered until you submit a claim. I understand not wanting to make promises, but this is completely absurd and stressful. You should be able to submit a doctor's surgery estimate and get some kind of answer on whether it will be covered, all else being the same. During year 1.5 of the pandemic, it also took them more than a month, with a lot of back-and-forth, to approve one of my claims. But--despite the 3 surgeries at the time of the policy renewal, my insurance only went up about 3 dollars. So, while I think people's complaints are probably valid and different owners have varied experiences, mine have been great, and I will always use Healthy Pets for the first couple of years at least with a new pup. I knocked off one star because I'd like them to address the problem of not approving procedures in advance. When you're considering whether to have a surgery and shopping around for doctors, this is necessary info and there is zero justification for not doing this.