HealthyPets.comReviews of healthypets.com

Zamówiłam i opłaciłam zamówienie 9.05.22. Koszt zamówienia opiewał na prawie 1000$. Zamówienie do mnie nie dotarło. Dwukrotnie byłam zapewniana przez sklep, że środki zostaną mi zwrócone. Do dnia dzisiejszego nie otrzymałam zwrotu. Sklep nie odpowiada na maile. Proszę nie zamawiać w tym sklepie.

My first order was fine, they shipped and arrived quickly. HOWEVER, for my second order, they created a shipping label then CANCELLED it!!! My order hasn't arrived and it has been ONE MONTH!!!

They offer good deals online, but I would think twice before placing an order with this company. It takes SEVERAL weeks to get what you order, if it arrives at all and they charge your card before items even ships out or is available. Trying to reach someone in customer service is horrible, no one answers phone or even chat. I don't know when these people actually work. The few times I have been able to reach someone they are overseas, and I can barely understand what they are saying.

can't get them on phone or chat shows my order pending and that's all i can find out hope to cancel order and get my money back DONT USE THEM

I paid $10 extra for 2-4 day shipping. Took 11 days to arrive. No tracking, no email saying when my order shipped, nothing.

I received three bags of large size Covetrus Script Pill Pals. Two out of the three bags were unusable; the product was dry and crumbly, and I was unable to form the Pill Pal around the medication. I called Customer Service, and I talked to Samantha H. She advised me to take a picture, so she could show her supervisor. I complied and have heard nothing back to resolve this situation.

I waited for months and they didn't send the item. I don't want to wait any longer and asked to cancel the order, they also canceled it, but did not initiate a refund, I have to file a dispute with paypal.

Great customer service. In my case there was a delay with the item I ordered resulting in a brief back order. Healthy Pets quickly sent an e-mail followed by a phone call offering a refund if I chose not to wait for their inventory to be restocked. The wait was less than 2 weeks. They followed up with another e-mail when the item was shipped and another requesting assurance the item was received. This PROACTIVE practice is impressive and certainly encourages confidence in the company and repeat business!