HealthyPets.comReviews of healthypets.com

Chewy didn't have what we needed in stock but I found it on Healthypets.com. I ordered and a few days later part of the order arrived but was the wrong item- a large refill was ordered for a small toy. I called and was basically told it was my problem since I ordered the wrong thing. I emailed customer service a week ago and have not heard a thing. I called today and the sent me an RMA and cancelled my order. I should have checked them out before ordering. Me bad.

Bad customer service with no knowledge at all !!! No respect for your customer and I will never order from your company again! This was my first time and it will be my LAST time to order from unorganized company! my order was in stock and available to ship then after 8 days of waiting said that it's back ordered! Really? what a joke! Unprofessional business!

I ordered two Azodyl on this "site". I was first charged 145 € extra charges on my order. I contacted customer service who reimbursed me. But the order was not linked to any account so they could only find it via my bank card number. Then there was a problem with the delivery (the fault of the carrier not the site). So I contacted Heathlypets to find out how we are going to do it. They told me that they would reimburse me once the order was received. Looking at the tracking number, I see that they have received the order. I still contact customer service, but as if by magic they can no longer find my order and must transmit my request to a supervisor who will come back to me. At the moment, they are in possession of my $ 150 and the order. I do not think this site is a scam because a scammer does not have fun sending packages. But this site is certainly the worst on the web. The support is stupid, is useless. I do not recommend this shop obviously. Nor the enterlypets site which is from the same company. EDIT: It is January 10. Despite my multiple reminders to support who told me that I would be reimbursed, still no money in my account. I'm starting to think it smells like scam. EDIT2: I was finally reimbursed on my bank card on January 17th, but I had to pay bank charges. In the end, I lost 3 months and $ 15

Scam! Stay away from them, they take your money, then "forget" to send the product, promise a refund and never send it to you. Every time you reach out to them - they tell you there is no refund in processing.

I ordered 2 bottles of pet shampoo. The immediately took my money and said the product was out of stock. After month i called their customer service and canceled order. They promised but never sent refund.

Ordered Duoxo shampoo, they informed me after charging my credit card that it was out of stock. Waited a month and it came, repackaged, the shrink wrap removed and a piece of plastic wrap on the top, in an envelope, it had spilled and made a mess. Customer service is terrible. Avoid them. Use Chewy or another reputable company.

I ordered some treats for my pet as I was running out of stock. This was meant to be delivered to me within two days and I was sure the stock I had would last me for those two days. Unfortunately my delivery did not arrive until the fourth day and I had to find an alternative as I waited.

Very poor service. Ordered several items. Never received an email confirmation or shipment confirmation for any items. Card authorization showed correct amount. Only 1 item randomly showed up to my address. Looked at card statement and see I was only charged for the 1 item. The packing slip says "NS" which I assume to mean "No Stock" for ALL other items. I emailed customer service to see what's going on, and the auto-response said I will hear back in 24 hours. 3 days later, still no response. I have no idea if or when I'll be receiving my dog's other meds. They are taking orders for out of stock products and are completely unresponsive.