Kyung
Terrible terrible company
Terrible terrible company. Worst customer service experience. I live in NZ and ordered some cat stuff for our cat as I was tempted by their prices in their emails, with which they bombard me everyday. So ordered and kept waiting and waiting but no indication of shipping. Finally sent them many emails asking for process of my order but again no response at all, not one email answering my inquiries. Got pissed off and took this matter to Paypal(yes, I used paypal ). Asked paypal to cancel my payment to healthypets as I have not received any response to my numerous and legitimate inquiries of my order shipping. And one day after I talked to paypal, healthypets sent me emails saying that shipping was delayed because two items in my order were not in stock, which was total BS as these items appear to be in stock on their website. Yes their prices are a bit cheaper than their competitors. But considering mental exhaustion and time waste, it is not worth dealing with healthypets. Will never order from them again. They said they shipped my order partially, but the tracking they provided turned out to be fake. This company is a joke. Stay away from this company for the sake of your purse and your pets' health.