HealthyPets.comReviews of healthypets.com

Fast accurate shipping and product is authentic. (Seresto dog collar)

This place is horrible. I ordered an item on 12/12/20. They charged me right away, created a shipping label 12/14/20...and well....it hasn't shipped yet. It's been sitting in their "warehouse" for over 5 days, and still not shipped? Does USPS, FEDEX, or UPS not pick up there??? I've called twice and got the same response, "I can't refund your money until I talk to the warehouse". Well clearly no one works in the warehouse. I've put in a dispute with my cc company.

I ordered the TRP-Synovial-Flex Soft Chews 240 Ct on December 4th for $64.09. My order number was W-1228477. This is the very first time I have ordered off of this website (Healthypets) because I know for a fact this chew works. I get it locally at my vets office for twice the price, hence why I decided to order it online. I waited until the 14th (10 days later) to give them a call to see why I haven't received the product, or an email stating why I haven't received it. I was told it was backordered (had no idea) and that it would ship out on the 16th. Today is the 17th and I have yet to receive any communication from them about my order. I called again and was told it is out of stock and she had no idea when it would be back in stock. Poor customer service. Very poor communication. Like most pet owners our animals are like family and I expect to get what I paid for or at the very least an email letting me know the status of my order. My dog is back to limping because she's been out of it for too long. I requested a refund and the lady had no drive to make it right or even see if they had it in stock in a smaller size. If I hadn't reached out to this company I would still be sitting here wondering where my order is watching my dog get worse. I understand that Covid is affecting everyone right now, which means your customer service needs to be all that better at communicating instead of waiting for the consumer to call you. I will not recommend this company.

I have no problem with the product I received. I do however have a problem with paying for 2 - 4 day shipping and it taking over 2 weeks to get to me. If I would have known 2 - 4 day shipping is just a way for you to get more money, but not actually send the items with that shipping time, I wouldn't have bothered spending the extra money. Don't offer quicker shipping if you don't send it that way. Those poor people who spent $23 extra on 1-2 day shipping were scammed out of their money. "We have no control over what happens to the product after it leaves our facility." Well then don't offer shipping you know will never be there in time.

Delivered quickly, which was important. Thank you!

Great price fast shipping! Always have a great experience when ordering from Healthypets! My GoTo for all my pets needs! Thank you for the great service.

I placed my order that should have had 20% off per advertisement. Called to confirm the discount and was told my item was an exception, even though the add showed it was. The woman I spoke with said told me there was nothing she could do. I suggested she let management know of the false advertising and she hung up on me. This is the second time I have spoken with a woman from Healthy Pets that was rude on the phone. I will be looking elsewhere for my dogs medicine.

Product was received timely and well packaged. As expected. No issues.