HealthyPets.comReviews of healthypets.com

I have never experienced Customer Service as bad as HealthyPets.com. I ordered Dasuquin for my dog on January 29th. As of today, March 2nd, 2021, I have still not received it. The first couple of weeks after my order I was told twice that 'it will ship today.' After that, contacting either by email or phone was impossible. No one ever picks up the phone and if you choose to get a 'call back' no one ever calls back. NEVER AGAIN. Amazon carries this product and they never fail.

I hadn't received my order and called to check up on it. Customer Service was very courteous and told me the order was just shipped out and she sent me the tracking number and confirmation email. She was very helpful and courteous.

Delivery time and lack of communication was unacceptable. I will never order from this company again.

I bought some cat products for a seemingly good price in December. It took almost three weeks to get to me. That would’ve been okay, but they sent the wrong product (unrelated for dogs, same manufacturer). Also no problem. Since then I have tried to reach them by phone (numbers not working) and I got response via email. Explained everything, had send a pic of the contents and the bill and had to do this three times over the next four weeks. Finally I thought we had a resolution - resend the product, send me a label to ship the other stuff back. No dice. I have been trying to reach them again for three weeks, this time no response via email, either. I have no problem with small businesses - I own one myself - and mistakes are made. It’s the follow-up that bothers me and. Leads me to believe that this is a rip-off. I am glad I paid with PayPal. Will NEVER buy from them again!

BE AWARE!! Ordered a bunch of products 1/19 - never received them. Emailed customer service 5 times, got the first response said it’s back order for another two weeks and MIA afterwards. Called customer service number numerous times and it never picks up nor calls you later - also, the voice recording welcoming you as “ENTIRELYpets”??? And I went on entirelypets’ website, called their customer number, and it said “HEALTHYpets”?? Still the same background music and no response. Now I know both companies are scams and WILL NOT BUY ANYTHING ECER FROM THEM.

i have never received my order placed February 9. Have called several times only to be put on hold ,then disconnected and never called back even though i requested a call back

Ordered Dentees Star (chews for dogs), 2 packs. Received a box of Probiotic capsules. Ok, no problem, call and let them know, will exchange. Nope. This place is the WORST customer service experience - EVER. They don't answer the phone, (7 times called), answer emails with dummy notifications. Left voice mail for them to call me back (twice), never responded. Don't EVER think about buying from HealthPets.

Update and warning about this company. If you DO PLACE AN ORDER WITH THIS UNETHICAL AND, i BELIEVE, SCAMMING COMPANY YOU WOULD BE WISE TO PAY WITH PAYPAL. While I didn't lose any money, thanks to PayPal, because I tried to do business with HealthyPets.com, I would encourage anyone who is considering placing an order with this company to check the Union City, California Better Business Bureau, Manta and Rocket Research. I received an email from HealthyPets on 2/8/21 to click on a link confirming that I received my order, 10 DAYS AFTER I CANCELLED IT, before I had received my refund, AND for an item that was NEVER shipped. Clicking on the link would confirm that I had received the order, which is very deceiving. I wrote a previous review about this horrible company, which I had never ordered from before. I have been ordering from Chewy for years, a great company to do business with. I have NEVER had a problem with an order from them, which usually arrives within 2-3 days. In fact, after I ordered some expensive food for one of my elderly, sick fur babies, who died shortly afterward, I called Chewy to see if I could return the unopened, still in original packaging, canned food. They said to not worry about it, refunded the entire cost of the order, about $35.00, and said that I could just donate the food to a local shelter, give it away, etc. I gave it to a lady who does TNR. I had never before ordered from HealthyPets.com. I placed the order for L-Lysine for my sick cat with HealthyPets because Chewy, PetSmart, Amazon, etc., all stated it was on 2-3 week backorder. I was very happy to find that the HealthyPets.com website stated it would be shipped within 6 days, and immediately received a notification through my account with PayPal that I had been charged for it. I looked at the HealthyPets website after 5 days to check on the order status, which showed I had NO ORDER HISTORY. NONE. ZERO. I found that to be alarming because my cat was very sick and I had already been charged over $20.00 for the item. I called and was told the L-Lysine was on backorder for 2-3 weeks, which was not indicated ANYWHERE on their website (as it was with Chewy and all the other companies). I received no explanation as to why their website showed that I had never placed an order-ever. That same day I found that it was available on Amazon. I ordered it from them and received it 2 days later. I called to cancel my order with HealthyPets on 1/30/21, and received a confirmation email that I had cancelled the order. The person I spoke with on the phone stated that I would receive a refund within 10 days. After 15 days, 2/13/21, I had not received a refund and called HealthyPets. Their website stated they open at 7:00 am. I called at 8:55 am, and the rude woman who answered the phone said the person I needed to speak with wouldn't be in until 9:00, and spoke to me as if I should have known that information. She said someone would call me back, but it didn't occur to me until afterwards that she didn't ask for my phone number. Of course, nobody returned my call. When I placed the order I did provide my phone number, but because their website stated I had never placed an order I was a bit concerned. However, I was able to sign into an "account" that showed my phone number. I filed a grievance PayPal that same day, 2/13/21, and was told that I would receive a decision by 3/29/21. Three days later, on 2/16/21, PayPal notified me that they had found in favor of my complaint and that I would be refunded the entire cost. My Paypal linked account was refunded on 2/19/21. Going through all this hassle makes me wonder how many people just give up on trying to get a refund from this company. I honestly believe that had I not paid through PayPal I would never have received a refund.