HealthyLineReviews of healthyline.com

We purchased the TAJ-Chair-PP in April 2020. May 5, 2021 we contacted Customer Service regarding the mat had stopped heating up. Natasha was helpful in suggesting that the issue might be the controller. It took several emails back and forth (longer process than I would have liked) but we finally on June 28th received the new controller and thankfully the mat is now heating up. Appreciate the company standing by their product.

Terrible communication.

I contacted several online websites when researching infrared mats. Most never bothered getting back to me even after two or three emails. The one's who did get back to me seemed annoyed with the questions I was asking- or they weren't able to answer them! The folks at HealthyLine were amazing. They answered my questions in detail. I've made a number of purchases from them and they are always fast, friendly, and their customer service is outstanding.

I recently purchased a vest because the small mat I bought earlier has been a godsend. Well, the vest didn't work out as well for me as the mat, but the company refunded me for the full price after I returned the product. During the process, Natalia kept me informed and did a great job making sure the refund went through successfully. She was always friendly and helpful. Great service is important to me.

I purchased their JT mat Dec 2019. The controller comes with a three pronged plug in, which in my mind I thought meant it was grounded. Using it, we had a power outage, afterward I could not get it to turn back on. We checked the wiring and saw the three prong plug was just a fake regular plug. That was disappointing. After contacting them they told me to return the mat for a 50% coupon. We did, shipping cost $40 CAD. Fine. However, I didn't want to spend $350, which would take it to 175 plus 75 to ship. After losing a $350 mat, I just didn't feel up to another large investment, even with the coupon. I chose a smaller model, less expensive. Then I'm told I can't use the coupon on anything less than what I originally purchase. Ok. Fine, I guess. I would have liked to know that before sending my mat back in and spending an extra 40 to ship. Through the entire process I made it clear that I live in Canada and they made it clear they understood, and yet, he offers me free shipping. Wonderful. Not wonderful, there's another catch, oh we won't offer free shipping to international customer's. Again, fine, however why offer in the first place when you knew I was an international customer from the beginning and why then make your customer feel bad for asking about something you offered? Also, why does it cost me $40 CAD to ship them the same mat that they're charging me $75 to ship? Why isn't the plug grounded and why bother with the type of plug they have on it if it doesn't work? Basically I've been at this with them for a year. I find their customer service to be extremely slow and forgetful. I sent no less than 6 emails to get a response during one of our interactions and when they finally responded they made it seem like it was my fault. Each time they responded it was with fake, condescending kindness. I really enjoyed the mat I had, however I didn't even get two years out of it. All told, $400 isn't necessarily an everyday purchase for me, so I guess I had hoped to get a few good years out of it. Now I'm stuck, they have my old mat, I'm out the money to ship it and I have to pay a heavy shipping price on the new one I'm purchasing. I am going ahead to purchase, however, the coupon code they gave me isn't working, so I'll probably be waiting another couple of weeks to hear back. If you have any real problems with your mat and you're in a hurry to get the whole ordeal of replacing it over with, be ready to invest a lot of time in re-explaining your situation, they are slow to respond, condescending, and forgetful, they take you around in a circle of promises only to loop you back around to square one with nothing to show. I feel like I've wasted so much time and money with them and nothing to show for it, other than dishing out $200, because quite frankly, I'd just like my mat back and I'd just like to not to keep corresponding with this person.

I recently emailed HealthyLine as my top of the line mat was no longer heating up. I received excellent customer service from Natalia. She was caring, professional and responsive, letting me know that it could be a controller issue. After a couple of emails she quickly sent out a new controller by USPS, which I received yesterday. It was a nice surprise to see it in my mailbox and I look forward to my mat working again.

I own a full body length TAJ 7224. I like it, It is very heavy, but I keep it on one side of my queen sized bed, and sleep on the other side because it is a bit uncomfortable to sleep on. I use it though when I listen to energy healing mp3’s and such, or when reading in bed. I am very disappointed in the cotton cover. It pills horribly it feels rough ad not at all like cotton, let alone flannel. It is not cheap ether. I have not washed it ,so that did not cause the horrible pilling either. I treind an organic fitten sheet from a massage table but tha tis way too wide and does not work. I tried to find a “general category” 24 x 72 mat cover on the Internet, but those do not exist from other companies. Lying on the mat without any cover is too hard and hot. Too bad.

I purchased a mat from HealthyLine in July. I needed to exchange it in January. They have taken the experience from beginning to end and made it an easy process. I don't know what company some of these other low reviews are dealing with, but it is not the same HealthyLine I have been working with. Every detail from ensuring the right product arrives at my home, to shipping, extensive communication from a representative, even the owner got involved in my exchange and made it right. The products are scientifically proven to be very effective. Anyone can make and sell a product for profit. It takes a real organization to treat each and every customer with a level of service like this. Don't hesitate to purchase their products, not for a second. They stand behind everything they sell and will work with you if you need to make a modification. Extremely well done HealthyLine. I am grateful to you for everything.