HealthLabs.comReviews of healthlabs.com

I ordered several tests through this company. Ended up being billed twice on my credit card. Their customer service is through texting which I feel by itself is poor service, but person texting with me said there was nothing she could do. Suggested emailing company which I did several times with no response Involved my credit card company for fraud and they reversed the charges.

I ordered a mycoplasma/ureaplasma test. Fairly standard test. Except, upon further reading, I realized that it only tested for mycoplasma hominid and ureaplasma urealyticum. This was NOT made clear before ordering. And those are not even the most common species of those two genus. The test was going to cost $150 for incomplete information… So I called them to cancel the test. First off, they said they can only issue refunds over text? So I texted, and they said I could either put the money towards some other test of theirs, or take a 20% cut to cancel… 20% to cancel an order I had made less than 30 minutes prior. I’m guessing this is why they only do it over text, because my mouth basically dropped to the floor when I saw that. So yea be aware that they will falsely advertise testing. They sell incomplete testing using ancient technology. And be very careful what you order, because they will take 20% of that cost to cancel… claiming it’s some doctor fee for signing the order.

Results came next day. But information was pretty much useless because there is no numbers for each value. It just says "normal# or "abnormal ". I definitely will not use this company for my health labs ever again. Just go directly to LabCorp and buy test directly from them. Waste of money. Even their graphics design is so poor and not informative. Hate to waste my time and money.

Everything is electronic. I made an appointment for a blood test. Got a confirmation number and paid. Showed up at correct time with printout ofrecwipt & confirmation order. No record of my appointment. No way to get a refund. Told online to make another appointment but to do this I had to pay again. I disputed this charge with my credit card company. It's interesting that HealthLabs does not post any reviews on their website. Most legit places do. You have to go to a 3d party site to review them. I think this is a sketchy company. I would never recommend them

I booked a test online. The website said that I could walk in to get the test, I did not need an appointment. When I went to the testing location they said they were booked and could not give me a test. The problem is that I was leaving the US the next day and did not have time to go to another location. I asked HealthLabs for a refund but they said they would still charge me a 20% cancellation fee. Despite the fact that it was their false information on the website that caused the problem.

No human to talk to, only text. That person was not helpful. My report only read normal and abnormal. No real numbers

LACK OF TRANSPARENCY, SHADY PRACTICES

Inhome visit Not convenient at all. Easier to just go to your doctor. Wrong information given at multiple touch points with customer service and sales team. In home visits are charged per person (not once per house hold) this info was incorrectly given by associate on website. It took about 50 sms messages to combine two bookings (couldn’t talk to someone) and then the day of appointment they cancelled one of my visits because “they don’t do under 5 yrs old” for home visit - which they didn’t tell us during booking (they had her birthday) or when I asked about this prior to booking. Horrible experience with their customer support team and booking process. The actual home visit itself was easy but like I said we didn’t get the service we asked for and it was so much effort to book in the first place