Health Genom is a leading wellness platform offering personalized health solutions through its family of specialized brands, including Youth Genom and others. Designed to address diverse lifestyle and wellness needs, Health Genom combines expert guidance with tailored plans to empower individuals on their journey to better health.
Health Genom (healthgenom.com) has 152 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
Also known as
healthgenom.com
Website
healthgenom.com
Category
Personal Care
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: July 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I signed up for a free trial and then noticed another charge on my credit card.
I immediately reached out to the customer support as basically was told that I checked and understood the terms. I didn’t even have the app nor used it and was told that I successfully used it.
Wrong…. DONT EVEN THINK ABOUT. They tell you how to cancel thru a link they send you and you must record your weight before you get to the page to cancel the subscription and then tell you you you’ve used the app.
No Customer Service and the take your money and run.
Response from Health GenomJul 31, 2025
Hello Lisa,
Thank you for your feedback, and we’re genuinely sorry to hear about the frustration you’ve experienced. We understand how frustrating it can be when the process doesn’t go as expected, and we sincerely apologize for any confusion regarding your subscription and charges.
To clarify, we offer only trial which is discounted for specific period, the terms and conditions are provided upfront, and any additional charges are for optional services. If you haven’t used the app or your plan, we’re truly sorry for the misunderstanding. Our cancellation process does include questions, but we understand this may have felt like an obstacle, and we sincerely apologize for any inconvenience caused.
Please don’t hesitate to reach out to our support team at [email protected], and we will do everything we can to resolve this situation for you.
SH
Sais H.
Not worth the money
Not worth the money. Just a view recipes but for every personalized service you have to pay extra. Asked for refund as for the money-back-guarantee but they refused. You are constantly asked to pay more to get. more services, just time-wasting without result.
Response from Health GenomJul 21, 2025
Hello Sais! We are truly sorry to hear about your frustrating experience, and we sincerely apologize for any confusion caused by the additional payment options for personalized services. To clarify, our basic plan includes personalized meal plans, but additional features, such as personalized coaching, shopping lists, and more, are offered as optional upgrades to enhance the experience. We understand how this might have caused frustration, especially if you were expecting more from the basic plan.
Regarding the refund, we apologize for the misunderstanding. Our terms and conditions, which are shared at the time of purchase, provide guidelines for refunds. We always strive to be transparent about the available services, and we’re sorry if that wasn’t clear during your experience.
If you have anything further to clarify or if there’s anything we can do to improve your experience, please feel free to reach out to us via email at [email protected]. Mention Robert in your email, and we’ll prioritize your request.
Thank you for your feedback, and we’re truly sorry that we couldn’t meet your expectations this time.
JL
Janet L.
Almost Perfect But Not Fully
I like the service but I think more food options would help. Still I feel healthier than before and I plan to continue using this for my daily routine.
Response from Health GenomJul 18, 2025
Hello Janet! Thank you for your review. We’re happy to hear that you feel healthier and have found value in our service. We appreciate your suggestion for more food options, and we’re always working to enhance our platform to provide even more choices for our users.
If you need anything else, feel free to reach out to us at [email protected]. We’re here for you!
KA
Kateryna
Follow-up: suspicious patterns after negative reviews – time for regulators to step in
Following my own experience with HealthGenom (see review from 11 July), I’d like to draw attention to what appears to be a concerning and potentially manipulative practice in the way this service manages its public image after receiving critical feedback.
Shortly after my detailed 1-star review, exposing the misleading nature of their so-called “weight loss plan,” the overall rating briefly dropped – and then, in a matter of hours, a cluster of glowing 5-star reviews appeared. These were almost uniformly from first-time reviewers, mostly men from the US, often using very generic phrases (“life changing,” “worth every penny,” “expert guidance,” “great support”). Notably, the product itself seems heavily marketed toward women seeking targeted, often weight-related, health solutions. This demographic mismatch raises a red flag.
Take a closer look:
All reviews posted within a 24–48 hour period.
Nearly identical structure, tone, and length – suggesting scripted or AI-generated text.
Several reviewers have only one review on their account.
Curiously broad claims about customised wellness for entire families, teenagers, or long-term fitness transformations – none of which are reflected in the actual limited “plan” users receive.
Is it all coming from the same IP address or orchestrated by the platform itself? That is not for me to prove – but it is a legitimate question for consumer protection authorities and review fraud monitoring agencies to investigate.
Meanwhile, genuine negative reviews (check a plethora of recent 1-star reviews) are met with robotic apologies and formulaic replies, while no actual issue is addressed or resolved.
It is high time for relevant bodies – including EU consumer rights regulators, data protection agencies, and review platform compliance units – to look into the business practices of HealthGenom.com.
Such deceptive ecosystems, built on manipulative design and fabricated reputation management, undermine trust in digital health services. At minimum, the public deserves transparency, accurate product descriptions, and the right to a fair refund – not smoke and mirrors.
Response from Health GenomJul 18, 2025
Hello Kateryna! We are deeply sorry to hear that your experience with our service has led to such frustration, and we truly regret that this has impacted your perception of us.
Please know that we take your feedback seriously and our goal is always to be transparent and helpful to all of our customers. We never intend to mislead or manipulate, and we are truly sorry that you felt your concerns were not addressed appropriately.
Regarding the review patterns you've mentioned, we take such matters seriously as well and are committed to ensuring that the feedback we receive is genuine and reflective of our users' experiences. We understand the importance of trust, especially in the digital health space, and are constantly working to improve both our service and how we engage with feedback.
We can confirm that we’ve escalated your concerns to the relevant internal teams, and if you would like to discuss the matter further or have additional questions, please don’t hesitate to reach out via email at [email protected]. We want to ensure that we can resolve any outstanding issues.
Thank you again for sharing your thoughts. We genuinely appreciate your feedback, and we are working hard to improve.
SJ
Samantha J.
Scam Scammers watch the fine print
Scam Scammers watch the fine print. AI generated garbage.
Response from Health GenomJul 17, 2025
Hello Samantha! We are truly sorry to hear about the frustration you’ve experienced. This is not the experience we want our customers to have with a health solution. A lot of work has been put into creating a program that works for most people, with personalized meal plans and optional additional services to enhance the overall health journey.
We always strive to provide clear instructions, transparent pricing, and accessible terms of service that should be explored before committing. We sincerely apologize for any confusion caused and for not bringing value to your health journey.
Please don’t hesitate to reach out to us if you have any further questions or concerns. We truly hope we can change this experience for you in the future.
CO
Consumer
Møkka- app
Logga inn for første gang i går. Der ble jeg møtt med en « vegg» av krav. Måtte kjøpe ditt og kjøpe datt. Oppgrader i huet og ræva.
Etter all avkryssing av allergier etc skulle man tro man skulle få oppskrifter man kunne bruke. Neida!!!
Den ALLER første oppskrifta kunne sendt meg på sykehus. Hvitløk!
Har en del allergier og spesielt alle former for løk
Så etter å ha sett på kun to oppskrifter og scrolla gjennom ørten « tilbud» på oppgradering og krav om mer penger ga jeg opp.
Sendte mail om at jeg ikke kunne bruke denne appen og ville ha pengene tilbake. Ikke sjanse!
Response from Health GenomJul 17, 2025
Hei! Vi beklager på det sterkeste å høre om den frustrerende opplevelsen du hadde med tjenesten vår. Vi beklager eventuell forvirring eller ulempe forårsaket av de ekstra tjenestetilbudene under registreringen. Disse funksjonene er ment å gi forbedret støtte, men vi forstår hvordan de kan føles overveldende, spesielt hvis du ikke forventet dem.
Når det gjelder matoppskriftene, tar vi allergiproblemer svært alvorlig, og dette er noe vi virkelig ønsker å undersøke. Vi bør samarbeide med deg for å sikre at oppskriftene er trygge og skreddersydd for dine behov. Vi forstår fullt ut hvordan en slik opplevelse kan føre til at du ønsker å avbryte programmet, og vi beklager frustrasjonen som oppstår.
For å fortsette må vi identifisere profilen din, så vennligst svar på informasjonsforespørselen vår her eller kontakt oss via e-post på [email protected] og nevn Robert slik at vi kan prioritere forespørselen din.
Takk for din forståelse, og vi håper virkelig å løse dette for deg.
EC
Erin C.
There is no way to cancel
There is no way to Delete your subscription. The instructions make it sound very simple but there is not a DELETE button or link, nor is there a CHANGE button or link.
Response from Health GenomJul 17, 2025
Hello Erin!
We are very sorry to hear that you had difficulty navigating the cancellation process. Our goal has always been to provide the best tools available for your health journey, but we also understand that commitment and determination are crucial ingredients for success in any health-related program, therefore cancellation process usually involves questions and reminders of progress made. We're terribly sorry if this process felt confusing and frustrating.
To clarify, the cancellation option is available through your account settings or by reaching out to support for help, but we sincerely apologize if it wasn’t as clear as it should have been. We can confirm that your subscription has been cancelled, and no further charges will occur.
If you have any further questions or need assistance, please don’t hesitate to reach out to us via email. Please mention Robert, and we’ll prioritize your request.
Thank you for your understanding, and we wish you all the best on your health journey!
JA
Jazzmin
6 Monats Vertrag einfach nach 1 Monat gekündigt
Ich habe einen 6 Monats Vertrag fuer 36€ abgeschlossen. Die Rezepte sind oft nicht richtig übersetzt (automatische Übersetzung). Es gibt keinen Support wie angegeben. Ununterbrochen werden workouts, premium usw angeboten und ein Klick reicht und es wird sofort abgebucht! Ich habe ausversehen auf Workout aktivieren geklickt und schon wurden mir 20€ abgebucht. Per E-Mail habe ich die Rückerstattung der 20€ erfragt und man hat mir den gesamten 6 Monatsplan annuliert. Das heisst ich habe 56€ fuer 4 Wochen Rezeptesammlung bezahlt und dann wurde es einfach ohne Nachfrage annuliert. Ich warte immer noch auf eine Wiederherstellung des Accounts sowie eine Rueckerstattung der 20€.
Passt auf, hier wird man abgezockt und verarscht!!!
Response from Health GenomJul 17, 2025
Hallo Jazzmin,
Vielen Dank für Ihre Kontaktaufnahme. Wir entschuldigen uns aufrichtig für die Frustration und Verwirrung, die Sie erlebt haben. Wir verstehen vollkommen, wie ärgerlich es sein muss, sich durch die Gebühren getäuscht und frustriert zu fühlen.
Zusätzliche Dienste wie Workouts und Premium-Funktionen sind optional und erfordern eine Kundenbestätigung, bevor Gebühren erhoben werden. Wir bedauern zutiefst, dass das Angebot bei der Anmeldung zu Frustration und einer unerwünschten Gebühr geführt hat. Diese Dienste sollen das Erlebnis für diejenigen verbessern, die nach dem Start des Ernährungsplans bereit sind, sich weiter zu engagieren. Wir verstehen jedoch vollkommen, wenn dies nicht Ihre Absicht war.
Bezüglich der Kündigung Ihres Plans möchten wir Ihnen versichern, dass Ihr 6-Monats-Plan auch nach der Kündigung bis zum Ende des 6-Monats-Zeitraums ab Ihrem Anmeldedatum zugänglich bleibt. Sie sollten bis dahin weiterhin Zugriff auf den Plan haben.
Leider konnten wir Ihr Profil anhand der bereitgestellten Informationen noch nicht identifizieren. Um uns bei der Lösung des Problems zu unterstützen, bitten wir Sie, uns Ihre Kontaktdaten hier auf Trustpilot mitzuteilen oder uns erneut per E-Mail zu kontaktieren und Robert zu erwähnen. So können wir Ihren Fall priorisieren und sicherstellen, dass alles ordnungsgemäß bearbeitet wird.
Wir entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten und sind gerne für Sie da, um die Angelegenheit zu klären.
