Health GenomReviews of healthgenom.com

Response from Health GenomAug 8, 2025

Hello Carmen. We’re genuinely sorry to hear about your experience and apologize for any frustration this may have caused. Our website a brief description of the program so each customer could learn more about the program we provide and we regret that this information wasn't clear before making a purchase. To clarify, our 30-day refund policy has specific conditions that need to be met, including logging in and following the program for at least 10 consecutive days within the first 30 days. Unfortunately, it seems these conditions weren’t met in your case, and we apologize if this caused any confusion. If you’d like assistance with access to your profile or any other issues, we’re more than happy to help. Please feel free to reach out to us at [email protected], we’ll prioritize resolving this for you.

Response from Health GenomAug 7, 2025

Hello Melissa. We’re genuinely sorry to hear about your experience and apologize for any frustration this may have caused. To clarify, we currently operate through a web-based app that’s optimized for all devices, so there’s no need to download anything. That said, we understand how important convenience is, and we’re always working on ways to improve. If your subscription was fully canceled, you should not be charged again. Please check whether it was paused instead of fully canceled, as a paused subscription automatically resumes after 30 days. If you’d like assistance with cancellation or any other issues, we’re more than happy to help. Please feel free to reach out to us at [email protected], we’ll prioritize resolving this for you.

Response from Health GenomAug 7, 2025

Hello Parvin. We’re truly sorry to hear that you feel this way, and we apologize for the frustration you’ve experienced. We regret that you didn't manage to cancel the subscription after providing the instruction. We do offer a clear and simple way to cancel your subscription, either through your account settings or by reaching out to our support team. If you faced any difficulties, we sincerely apologize for that and are continuously working to improve the user experience. To help us investigate further and assist you properly, we kindly ask that you to reach out to us directly at [email protected] , we will prioritize your case and do everything we can to resolve any concerns.

Response from Health GenomAug 9, 2025

Hello Bella, Thank you for leaving your review and sharing some of your personal experience! We are very happy to know that you found some parts of the plan useful, and we completely understand that certain elements can be challenging, especially with limited free time. We truly appreciate your feedback, as it helps us explore ways to make the program more flexible and accessible for different schedules. Remember, in case you need help or support you can always contact us directly to [email protected] and we will be more than happy to help you. :)

Response from Health GenomAug 8, 2025

Hello Raelyn, We truly appreciate your feedback and are so pleased to hear that following our program brings you better feeling in your body! 💚 If you ever require help or guidance, please contact us directly at [email protected]. We're here to support you every step of the way.

Response from Health GenomJul 31, 2025

Hello Nissa, Thank you for sharing your feedback, and we’re truly sorry to hear about your frustration with the app and the meal plans. We understand how important it is for meal planning to be both affordable and accessible, and we regret that it didn’t meet your needs in terms of budget or availability. We also apologize for the difficulty you experienced in canceling your subscription. Our goal is to make the process as easy and clear as possible, and we truly regret that this wasn’t your experience. If you continue to face any issues or need further assistance with your account, please don’t hesitate to reach out to our support team at [email protected], and we’ll be happy to help. Thank you again for your feedback, and we appreciate your patience as we continue to improve our service.

Response from Health GenomJul 31, 2025

Hello Diana, Thank you for your feedback, and we’re truly sorry to hear about the difficulties you’ve had with canceling your subscription. We understand how frustrating it can be when things don’t go as planned, especially when you’ve been trying for months. Please be assured that you can cancel your subscription anytime via your personal account settings. We apologize if this process hasn’t been clear, and we’re committed to improving it for all our users. If you’re still having trouble, please don’t hesitate to contact our support team at [email protected], and we’ll help resolve this situation for you. We appreciate your patience and apologize for the inconvenience caused.

Response from Health GenomJul 31, 2025

Ciao Niki, Grazie per il tuo feedback, e ci dispiace sentire della tua esperienza negativa. Comprendiamo completamente la tua frustrazione riguardo all’addebito dei servizi premium e alla mancanza di comunicazione. Ci scusiamo sinceramente se non hai ricevuto il programma o le informazioni necessarie. Controlla anche la tua posta elettronica, dove, dopo la registrazione iniziale, troverai l'email di conferma con le informazioni di accesso e acquisto. La cancellazione dell'abbonamento può essere gestita direttamente dal tuo account, e se hai incontrato difficoltà, ti invitiamo a contattarci direttamente via [email protected]. Siamo qui per risolvere questo problema il prima possibile. Ancora una volta, ci scusiamo per gli inconvenienti e speriamo di poter migliorare la tua esperienza con noi.